Sean Edgar
Royse City,TX
Summary
Accomplished Service Manager with a proven track record at Bell Mechanical Services, adept in leading teams to enhance customer satisfaction through expert resolution of complex issues. Skilled in technical troubleshooting and fostering team leadership, I excel in multitasking and delivering high-quality workmanship, significantly improving service delivery and operational efficiency. Highly motivated Technician with 30 plus years of HVAC experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
7
7
years of professional experience
Work History
Service Manager
Bell Mechanical Services
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Service Technician
NUTEX Mechanical
05.2019 - 09.2023
- Improved customer satisfaction by providing timely and efficient HVAC repair services.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Troubleshot and diagnosed issues with HVAC units.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC issues under challenging conditions.
HVAC Technician
Bell Mechanical Services
03.2018 - 05.2019
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
No Degree - HVAC
USAF
Wichita Falls, TX06-1986
Skills
- Positive Attitude
- Customer Service
- Zone Systems
- Communicating Systems
- Technical Troubleshooting
- Technical Support
Timeline
Service Manager
Bell Mechanical Services
09.2023 - Current
Service Technician
NUTEX Mechanical
05.2019 - 09.2023
HVAC Technician
Bell Mechanical Services
03.2018 - 05.2019
No Degree - HVAC
USAF
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