Summary
Overview
Work History
Education
Skills
Timeline
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Sean Gerhart

Macungie,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Sales

CIT Cable
05.2022 - 09.2023
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Debt Specialist

JG Wentworth
12.2022 - 03.2023
  • Delivered exceptional customer service pertaining to debt resolution and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.

Service Team Member

Mclaren of Philadelphia
10.2019 - 05.2021
  • Assisted marketing team with the coordination of events.
  • Coordinated with multiple businesses to achieve set goals and deadlines.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Customer Service Member

Ciocca Dealerships
01.2016 - 08.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Business Management

West Chester University of Pennsylvania
West Chester, PA
2022

24 Credits Certification - Insurance

XCEL Solutions
Jacksonville, FL
2023

High School Diploma -

Emmaus High School
Emmaus, PA
2016

Skills

  • Guest Relations
  • Time Management
  • Six Years of Customer Service
  • Multitasking Strengths
  • Sales Training
  • Excellent People Skills
  • Verbal and Written Communication
  • Meeting Deadlines
  • Complex Problem-Solving
  • Negotiation Tactics

Timeline

Debt Specialist

JG Wentworth
12.2022 - 03.2023

Sales

CIT Cable
05.2022 - 09.2023

Service Team Member

Mclaren of Philadelphia
10.2019 - 05.2021

Customer Service Member

Ciocca Dealerships
01.2016 - 08.2018

Bachelor of Science - Business Management

West Chester University of Pennsylvania

24 Credits Certification - Insurance

XCEL Solutions

High School Diploma -

Emmaus High School

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Sean Gerhart