Sean Gillies
Monroe,NJ
Summary
Experienced leader with expertise in building client rapport, establishing processes, developing training and on-boarding of team members while ensuring a consistent experience for clients. Recognized for excellence in a series of positions of growing responsibility due to my ability to respond to situations in a calm, collected manner.
Overview
4
4
years of professional experience
Work History
Senior Account Executive
Mccann Health / IPG
10.2023 - 07.2024
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Proactively anticipated both internal needs and client needs in course of ensuring accurate and timely delivery of projects
- Provided prompt, well thought out decisions in response to project demands
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
Account Specialist/Executive
Havas Life New York
01.2023 - 10.2023
- Building executive level relationships and rapport with key decision makers to ensure successful label updates
- Daily communication with internal and external customers to ensure clear communication through-out the team
- Maintaining client relationships and needs daily
- Assessing internal finances to ensure projects are tracking against estimates
- Motivating and leading cross departmental teams during tight timelines with minimal room for error
Submission Specialist
Havas Life New York
11.2021 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Submission Specialist Coordinator
Havas Life New York
09.2020 - 11.2021
- Responsible for building a new team, creating training documentation, on-boarding and mentoring new team members
- Ensuring deep understanding of brand review process, and submission roles
- Established brand process for medical legal regulatory review
- Responsible to project manage multi-faceted team to ensure all medical, legal, regulatory submissions were completed
- Minimized errors in review process by creating and implementing internal brand process for submissions
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Education
Bachelor of Arts - English, Writing
Gettysburg College
Gettysburg, PA05.2020
Skills
- Client Relationship Management
- Relationship Building
- Team Collaboration
- Communication
- Organization
Volunteer Experience
- The Cancer Concern Center, 2014-2020
Assisted in organizing an annual fundraiser for a non-profit., Responsibilities including selling tickets, creating marketing material, and project managing support staff on event days.
- Social Media Marketing Consultant 2020-Present
Provided insight and techniques to advance the growth and outreach of brands (Instagram)
Accomplishments
- PAXLOVID Person of the Month, 06/01/22, Recognition within internal brand team for representing agency values
- Havas Life New York 'Life of the Party' Award, 03/01/22, Agency wide recognition for representing the Agency's values to the highest extent.
- Havas Life New York 'Life of the Party' Nominee, 10/01/22
- Havas Life New York 'Life of the Party' Award, 07/01/23, Agency wide recognition for representing the Agency's values to the highest extent.
Timeline
Senior Account Executive
Mccann Health / IPG
10.2023 - 07.2024
Account Specialist/Executive
Havas Life New York
01.2023 - 10.2023
Submission Specialist
Havas Life New York
11.2021 - 01.2023
Submission Specialist Coordinator
Havas Life New York
09.2020 - 11.2021
Bachelor of Arts - English, Writing
Gettysburg College
Similar Profiles
Alexis RabilloudAlexis Rabilloud
Freelance Art Director - ACD at Publicis Colab, McCann healthcare, IPG Health, Grey group, MRM, FCB health, Area23, FirstbornFreelance Art Director - ACD at Publicis Colab, McCann healthcare, IPG Health, Grey group, MRM, FCB health, Area23, Firstborn
ELENA JULIA ALVARADO GIANNELLIELENA JULIA ALVARADO GIANNELLI
Account Executive at McCann Health ItalyAccount Executive at McCann Health Italy
Amir MoharamAmir Moharam
Account Supervisor at AREA 23 | An IPG Health CompanyAccount Supervisor at AREA 23 | An IPG Health Company