Sean Haines

Responsible for providing secured loans to customers with personal property, such as jewelry used as collateral. Managed over 50 calls per day. Efficiently communicate with customers, explaining product values and set terms for loans, interest and collateral. Well versed in how to determine authenticity, condition and value of items customers bring in for pawn or sale. And determining resale value of forfeited items for resale. Other responsibilities include managing online inventory sales and in house customer sales. Opening and closing procedures include setting alarms, opening safes and balancing till when opening and at closing time.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Greeted customers and provided excellent customer service.
• Pleasantly and courteously interacted with customers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Built loyal clientele through friendly interactions and consistent appreciation.