Sean Hanna
San Diego,CA
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Hilton to enhance guest satisfaction. Supervising at American Cruise Lines, I honed my leadership and guest relations management, significantly improving service delivery. My adeptness in sales techniques and service prioritization consistently boosts team performance and guest engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hilton
05.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Captain
American Cruise Lines
04.2022 - 08.2022
- Worked fourteen hours a day for seven days a week for six months.
- Supervised serving staff to achieve food excellence in hospitality.
- Trained and acclimated new servers to restaurants' culture and operations.
- Orchestrated breakdown of rooms and turnover event space to original layout.
Server Assistant
Cucina Urbana
01.2018 - 03.2020
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
High School Diploma -
Galena High School
Reno, NV08.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Service prioritization
- Sales expertise
- Sales Techniques
- Guest Relations Management
- Guest Engagement
Certification
NOCHI hospitality management program from Tulane University, New Orleans
Timeline
Server
Hilton
05.2023 - 01.2024
Server Captain
American Cruise Lines
04.2022 - 08.2022
Server Assistant
Cucina Urbana
01.2018 - 03.2020
High School Diploma -
Galena High School
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