SEAN HILL
Omaha,US
Summary
Customer Service or Technical Support Representative with 20 years of diverse experience in sales, technical support, and patient care. Demonstrates strong communication, computer proficiency, and a commitment to helping people. Proven track record of enhancing customer satisfaction and delivering exceptional support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively, always in a positively memorable fashion.
Overview
21
21
years of professional experience
Work History
Ride-share and delivery driver
Uber, Lyft, DoorDash
05.2016 - Current
- Drive for Uber, Lyft, and DoorDash, maintaining customer satisfaction score of 4.93/5.0
- Ensure timely and safe delivery of passengers and packages, enhancing customer trust
- Adapt to dynamic routes and schedules, optimizing travel efficiency and service quality.
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Professional musician and studio engineer
Self Employed
01.2004 - Current
- Collaborated with top producers in Atlanta, Chicago, and Austin to write and perform 7 full-length albums
- Supported albums by playing live shows nationwide, enhancing audience engagement and fan base
- Recorded and produced other musicians in Austin from 2015 to 2018, elevating their music quality
- Assisted in producing albums, ensuring high production standards and creative input
- Managed live performances and studio sessions, demonstrating strong organizational and technical skills.
- Boosted venue attendance by participating in local music events, networking with industry professionals, and generating buzz around performances.
- Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
Sales Representative
Complete Nutrition
01.2022 - 05.2024
- Responsible for selling sports nutrition supplements by identifying client goals, informing new clients on diet/exercise/sleep changes, nutrition and fitness goals, and providing existing clients with exceptional support
- Location closed just before moving back to Omaha.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained and mentored new sales representatives.
Certified Nursing Assistant
Brookstone Village Skilled Nursing Facility
07.2019 - 10.2021
- Monitored patient needs and reported issues to nursing staff, ensuring timely and effective care
- Assisted patients with daily activities, improving their quality of life and independence
- Enhanced patient well-being for those aged 65+ through compassionate and attentive care
- Delivered compassionate daily care, improving patient satisfaction by 20%, and ensured timely reporting of patient needs to nursing staff
- Led patient care initiatives, enhancing quality of life for residents 65+, and adhered strictly to care protocols, contributing to a safer environment
- Worked closely with nursing staff to address patient needs promptly, ensuring a cohesive care environment and boosting team efficiency.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Analyst
Demand Media
01.2012 - 01.2014
- Streamlined website tools, removing redundancies to enhance user experience and developer efficiency
- Analyzed and eliminated inefficiencies in developer tools, resulting in more user-friendly websites
- Collaborated with developers to optimize tools, leading to significant improvement in online user satisfaction
- Analyzed user data to identify and eliminate inefficiencies, enhancing website functionality and user experience.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Internet Technical Support Specialist
teleNetwork
01.2010 - 01.2012
- Delivered technical support for internet services, desktop, and security issues, resolving 95% of cases
- Assisted businesses and consumers with internet and desktop support, achieving high customer satisfaction
- Addressed security-related issues efficiently, leading to significant reductions in downtime
- Provided expert technical support, resulting in improved service reliability and user experience
- Resolved internet service and desktop support issues, contributing to enhanced operational efficiency
- Resolved complex internet and security issues, enhancing customer satisfaction and reducing downtime for businesses and consumers
- Partnered with cross-functional teams to streamline support processes, improving service delivery and customer retention.
- Walked individuals through basic troubleshooting tasks.
- Recorded and maintained relevant notes for each client and work order.
Sales Representative
Action Ink & Toner
01.2008 - 01.2010
- Sold OEM and re-manufactured printer cartridges, consistently surpassing monthly sales targets
- Developed strong client relationships, resulting in repeat business and increased customer loyalty
- Analyzed market trends to optimize sales strategies, leading to measurable revenue growth
- Collaborated with team to streamline sales processes, improving efficiency and customer satisfaction.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Trained and mentored new sales representatives.
Education
Certified Nursing Assistant Certification - Nursing Assistance
The Nebraska Methodist College of Nursing And Allied Health
Omaha, NE05.2019
Associates Degree in Recording Arts - Audio Engineering And Music Production
The Recording Conservatory of Austin
Austin, TX03.2017
Skills
- Technical Support
- Customer Service
- Commitment
- Charismatic
- Documentation
- Teamwork
- Time Management
- Product and service knowledge
- Customer Relationship Building
- Reliable and Responsible
- Positive Customer Engagement
Additionalinformation
For 2 years in 2005 and 2006, I volunteered at Fast Forward (Omaha), as a physical trainer for Multiple Sclerosis patients in both individual and group settings. In addition, I worked as a trainer for children ages 6-17 using different styles of interval training geared towards their personal needs and goals., Over the years I have and still do drive for ride-share and delivery companies Uber, Lyft, and DoorDash, with a current customer satisfaction score of 4.93/5.0.
Hobbies and Interests
- Fitness
- Wellness
- Personal Training
- Nutrition
- Kinesiology
- Music Production
- Music Recording
- Music Technology
- Professional Percussion
Timeline
Sales Representative
Complete Nutrition
01.2022 - 05.2024
Certified Nursing Assistant
Brookstone Village Skilled Nursing Facility
07.2019 - 10.2021
Ride-share and delivery driver
Uber, Lyft, DoorDash
05.2016 - Current
Analyst
Demand Media
01.2012 - 01.2014
Internet Technical Support Specialist
teleNetwork
01.2010 - 01.2012
Sales Representative
Action Ink & Toner
01.2008 - 01.2010
Professional musician and studio engineer
Self Employed
01.2004 - Current
Certified Nursing Assistant Certification - Nursing Assistance
The Nebraska Methodist College of Nursing And Allied Health
Associates Degree in Recording Arts - Audio Engineering And Music Production
The Recording Conservatory of Austin
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