Sean Kelly
Efland,North Carolina
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
31
31
years of professional experience
Work History
Store Manager
Walgreens
Chapel Hill, NC
02.2012 - Current
- Developed strategies to maximize sales and profitability
- Recruited, trained and supervised new employees.
- Assessed operational efficiency of the store's departments.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Store Manager
Walgreens
Apex, North Carolina
06.2011 - 02.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Walgreens
Kailua, Hawaii
09.2008 - 09.2011
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Walgreens
Chicago, Illinois
06.2003 - 06.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Executive Assistant to the Store Manager
Walgreens
Chicago, Illinois
06.2001 - 06.2003
- Conducted daily administrative tasks to ensure the smooth running of the store operations.
- Assisted with recruiting efforts by screening resumes, conducting interviews and onboarding new hires.
- Organized and maintained executive schedules, appointments and travel arrangements.
- Assisted in the development of short-term and long-term goals for the store.
Management Trainee
Walgreens
Madison, Wisconsin
06.1998 - 06.2001
- Resolved customer complaints by communicating effectively with all stakeholders.
- Conducted market analysis to identify potential opportunities for growth.
- Collaborated with senior management to ensure successful implementation of projects.
Customer Service Representative
Walgreens
Duluth, Minnesota
06.1993 - 06.1998
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Arts - Business Administration
Western International University
Tempe, AZBachelor of Arts - Business Administration
California Coast University
Santa Ana, CASkills
- Operational budgeting
- Payroll Management
- POS Systems
- Retail Inventory Management
- Store Merchandising
- Customer Service Management
- Team Development
- Shift Scheduling
- Project Management
- Employee Training
- Loss Prevention
- Supply Ordering
- Operations Management
- Promotional planning
- Revenue Generation
- Talent Recruitment
- Store operations oversight
- Budget Administration
- Customer Relations
- Staff Management
Timeline
Store Manager
Walgreens
02.2012 - Current
Store Manager
Walgreens
06.2011 - 02.2012
Store Manager
Walgreens
09.2008 - 09.2011
Store Manager
Walgreens
06.2003 - 06.2008
Executive Assistant to the Store Manager
Walgreens
06.2001 - 06.2003
Management Trainee
Walgreens
06.1998 - 06.2001
Customer Service Representative
Walgreens
06.1993 - 06.1998
Associate of Arts - Business Administration
Western International University
Bachelor of Arts - Business Administration
California Coast University