Sean Kelly
Marion,IA
Summary
Knowledgeable IT professional with solid background in providing IT solutions and managing projects. Proven ability to deliver high-quality results in system upgrades, software installations, and network security implementations. Demonstrated excellent problem-solving skills and effective communication abilities to ensure successful project outcomes.
Overview
29
29
years of professional experience
Work History
IT Contractor (Fieldnation, Work Market, Onforce)
Self
Marion, IA
08.2018 - Current
- Worked with over 300 companies to service over 1000 clients in Eastern Iowa. Completed over 7000 tickets with a 5 star rating. Did everything from installing POS units, troubleshooting IT related issues and installing ethernet cables.
- Assisted in the selection of new hardware components based on compatibility with existing systems, supporting overall functionality goals.
- Developed customized software solutions for clients to improve their business operations and productivity.
- Reduced downtime by proactively identifying potential risks and resolving them before they escalated into major incidents.
- Established reliable backup systems to prevent data loss during system failures or disasters.
- Improved system efficiency by troubleshooting and resolving technical issues in a timely manner.
Network Engineer
Circle Computer Resources
Cedar Rapids, IA
05.1996 - 08.2018
- Managed the networks over 100 clients. Installed and managed servers and workstations. Troubleshooting anything related to the computer systems. This included the Access points and VOIP systems.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
Education
Bachelor of Arts - Theology And History
Ave Maria College.
Ypsilanti, MI05-2003
Skills
- IT asset management
- IT compliance
- Business analysis
- IT infrastructure
- Network administration
- Customer service
- Active listening
- Desktop support
- Remote support
Timeline
IT Contractor (Fieldnation, Work Market, Onforce)
Self
08.2018 - Current
Network Engineer
Circle Computer Resources
05.1996 - 08.2018
Bachelor of Arts - Theology And History
Ave Maria College.