Sean Kennedy
Grand Rapids,MI
Summary
Flexible and organized Restaurant Manager with 13 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious operator with consistent focus enhancing employee workplace standards and satisfaction.
Overview
17
17
years of professional experience
Work History
Bartender
Mesh
Louisville, KY
11.2021 - 06.2023
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new bartenders on drink preparation and restaurant standards.
- Adhered to state regulations regarding serving alcohol responsibly.
General Manager
Union 15
Louisville, KY
03.2021 - 08.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Implemented new inventory system for F&B.
- Established and maintained effective communication with staff members and vendors to ensure efficient operations.
- Built and maintained loyal customer relationships through active floor management.
- Guided management and supervisory staff to promote smooth operations.
- Performed administrative tasks such as payroll processing and accounts receivable management.
Assistant General Manager/Operator
Guildhall Restaurant
Glencoe, IL
09.2015 - 09.2019
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Oversaw payroll preparation and administration for staff.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Conducted regular meetings with staff members to discuss operational issues.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Supervised critical budget implementations, employee reviews, training and scheduling.
- Oversaw accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Drove growth in event management business trough excellent communication and planning with guests and overseeing a talented event staff that consistently exceed client expectations.
Server-General Manager
Kona Grill
Lincolnshire, IL
02.2007 - 09.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Reviewed menu items on a regular basis to ensure quality standards were met.
Driver
Uber
Grand Rapids, MI
07.2023 - Current
Education
Economics
Northern Illinois University
Dekalb, ILSkills
- Operations Management
- Menu Development
- Facility Maintenance
- Food Safety
- Inventory Management
- Guest Relations
- Reservation Management
- Purchasing
- Budget Planning
- Customer Engagement
References
References available upon request.
Timeline
Driver
Uber
07.2023 - Current
Bartender
Mesh
11.2021 - 06.2023
General Manager
Union 15
03.2021 - 08.2021
Assistant General Manager/Operator
Guildhall Restaurant
09.2015 - 09.2019
Server-General Manager
Kona Grill
02.2007 - 09.2015
Economics
Northern Illinois University
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