Sean Kerepka
General Manager Retail Sales & Hospitality
Oconomowoc ,WI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. The foundation of my experience is managing large dynamic teams in the hospitality and retail industries for over 15 years. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager- Dual Store
Catalyst Brands- Eddie Bauer, JCPenny
Johnson Creek/Brookfield
06.2022 - Current
- Focused on developing Leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience and exceed financial results through talent development and increasing productivity all while delivering the highest level of brand integrity standards.
- Sales and profit performance, ensuring sales and margin goals are met
- Strategic planning and execution of company initiatives, optimizing impact for my store.
- Created a consistent customer experience aligned with the brands expectations by setting a vision to inspire my team.
- Maintained exceptional productivity standards through process management including inventory and shrink goals.
- Oversaw daily operations across multiple retail locations to ensure optimal performance.
- Managed staff recruitment, training, and development to build effective teams.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
General Manager
Days Inn by Wyndham
W. Yellowstone
11.2018 - 04.2021
- Provided day-to-day leadership and direction for property by maximizing financial returns, driving team-member development, creating and maintaining a unique guest experience, all while exceeding the brand standard.
- Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets.
- Established competitive rates and closely monitored occupancy.
- Responsible for hiring, training and development, scheduling, purchasing, vendor relations, group reservations and client building.
- Supervised and coordinated work of multiple hotel departments, including guest services, housekeeping, and food preparation in the attached restaurant.
- Coordinated maintenance and repairs for guest rooms and common areas.
- Handled guest inquiries and resolved issues promptly and professionally.
- Led staff training programs to enhance service quality and operational efficiency.
- Established relationships with vendors for sourcing quality services and supplies.
Assistant General Manager
Xanterra Travel Collection
Yellowstone National Park
04.2014 - 11.2018
- Managed the largest lodging/food & beverage location in Yellowstone National Park. A destination village that brings in 5 million dollars in revenue monthly.
- Oversaw 12 departments totaling 400 employees. The property consisted of 500 hotel rooms in 7 lodge style hotels, 100 cabins, and 280 RV/camping sites.
- Departments included: Food & Beverage: dining room, cafeteria, deli, and an employee dining room. Lodging: Housekeeping, Front Desk, Bell staff, campgrounds, employee housing, and laundry facilities.
- Managed other various departments including retail, location security, maintenance, corals and HR.
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
- Cultivated positive culture focused on employee empowerment, job satisfaction, and teamwork.
- Assisted in implementing standard operating procedures for enhanced service delivery.
- Collaborated with departments to ensure compliance with safety and health regulations.
Education
Bachelor of Science - Business Administration
09.2005 - 01/2009
Skills
- Organizational Effectiveness
- Profit & Loss/EBITDA Analysis
- Property Management
- Managing Efficiencies & Standards
- Operations management
- Financial analysis
- Talent acquisition
- Brand management
- Team building
- Conflict resolution
- Operations oversight
- Facility management
- Change implementation
- Quality management
- Labor cost controls
- Risk management
- Budget analysis
- Multimillion-dollar P&L management
- Sales expertise
- Human resources management
- Sales planning and implementation
- Microsoft Office
Accomplishments
- Xanterra, I was part of the Location Management team that oversaw the 80-million-dollar redevelopment of Canyon Village which included the construction of 5 new 86 room Lodge style hotels.
- Days Inn by Wyndham, Received a score of 100% on our Wyndham corporate quality assurance inspection.
- Worldmark by Wyndham, Restructured departments and received a passing score on the Wyndham Quality Assurance Inspection for the first time in 3 years.
- Banana Republic, Big Box Store- Top 20 in the USA for sales Volume.
References
Available upon request
Timeline
General Manager- Dual Store - Catalyst Brands- Eddie Bauer, JCPenny
06.2022 - Current
General Manager - Days Inn by Wyndham
11.2018 - 04.2021
Assistant General Manager - Xanterra Travel Collection
04.2014 - 11.2018
Salem State University - Bachelor of Science, Business Administration
09.2005 - 01/2009