Sean Kim
Whitesboro,NY
Overview
4
4
years of professional experience
Work History
Takeout Specialist
Bjs Restaurants Inc
06.2024 - 12.2024
- Entered orders in electronic system and processed cash and card payments on location.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability and accuracy
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Steward
Turning Stone Resort and Casino
06.2023 - 09.2023
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Sales Associate
Express Retail
05.2022 - 09.2022
- Maintained a clean and organized sales floor, checkout, and fitting room up to management standards
- Assisted with product launch changes according to company SOP and improved profit margins by streamlining operations and workflow
- Processed transactions quickly and accurately utilizing many different devices (iPads, computers, team electronics) reducing customer wait time
- Positively resolved customer service-related issues as they rose under minimal supervision
- Communicated efficiently with supervisors during rush hours to create an effective work environment under stress
Crew Worker
Chipotle
11.2020 - 05.2021
- Adapted during rush hours to serve customers quickly and efficiently while maintaining a positive attitude
- Maintained a clean and safe working environment, including in the kitchen, and bathrooms
- Accurately took orders at the line and provided correct change back to customers following cash handling policies
- Communicated with coworkers regarding ingredient preparation instructions and accomplished new tasks
- Collected online orders and produced receipts for each order while taking care of in-restaurant orders
Education
Bachelor of Science - Communications
University At Albany
Albany, New York05.2025
Skills
- Proficient in MS Office Suite, Canva, Windows, Instagram, Discord
- POS systems
- Online order management
- Retail Sales
- Customer Service
Technical Language Skills
MS Office Suite, Canva, Windows
Languages
Korean
Native or Bilingual
Timeline
Takeout Specialist
Bjs Restaurants Inc
06.2024 - 12.2024
Steward
Turning Stone Resort and Casino
06.2023 - 09.2023
Sales Associate
Express Retail
05.2022 - 09.2022
Crew Worker
Chipotle
11.2020 - 05.2021
Bachelor of Science - Communications
University At Albany
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