Sean Knapper
Colorado Springs,United States
Summary
Dynamic leader with a proven track record at The Broadmoor, excelling in sales and profit optimization and strategic planning. Expert in customer relationship management and operational process optimization, I boosted revenue growth by 15% and enhanced customer satisfaction. Skilled in leadership development and sales, my approach transforms challenges into lucrative opportunities.
Overview
14
14
years of professional experience
Work History
Salesperson
Alpine Buick GMC South
Colorado Springs, United States
08.2024 - Current
- Increased monthly vehicle sales by 20% through personalized customer engagement and effective negotiation tactics
- Delivered high customer satisfaction scores by thoroughly explaining features, warranties, and financing options
- Developed repeat business by maintaining relationships with past customers, enhancing dealership reputation
- Collaborated with the finance team to provide tailored financing solutions, improving overall conversion rates
General Manager
The Broadmoor
, United States
01.2022 - 08.2024
- Directed a team of 30+ employees to achieve 15% revenue growth year-over-year while maintaining strict cost controls
- Implemented operational strategies that reduced costs by 10% while increasing customer satisfaction ratings by 12%
- Spearheaded the development of innovative menu offerings in collaboration with culinary and beverage teams, leading to a 20% increase in customer retention
- Oversaw financial operations, including budgeting and forecasting, ensuring consistent profitability
Outlet Manager
Ace Hotel New Orleans
New Orleans, United States
01.2021 - 09.2022
- Improved departmental efficiency by 15% through staff training and process optimization
- Increased bar revenue by 25% with creative promotional campaigns and customer engagement events
- Built and maintained relationships with clients, enhancing repeat business and customer loyalty
Bar Manager
Selina
New Orleans, United States
01.2018 - 01.2021
- Boosted bar sales by 35% through signature drink promotions and targeted events
- Streamlined inventory processes, reducing waste by 10% while ensuring optimal stock levels
- Trained and mentored bar staff, improving service efficiency and customer satisfaction
Sales Associate
Rooms To Go
New Orleans, United States
01.2015 - 01.2018
- Consistently achieved top sales rankings, exceeding monthly quotas by 20%
- Created visually appealing displays that drove product interest and increased sales by 15%
- Mentored new team members, enhancing overall team performance and sales techniques
Event Manager
Nickelodeon Suites Resort
Orlando, United States
01.2011 - 01.2015
- Coordinated over 200 weddings and special events, achieving a 98% client satisfaction rate
- Reduced event planning timelines by 15% through streamlined vendor coordination and budgeting practices
- Directed cross-functional teams during event execution, ensuring seamless operations
Education
Bachelor's Degree - Arts, Entertainment, and Media Management
Full Sail University
Associate of Science - Business, Management, Marketing, and Related Support Services
Le Cordon Bleu - North America
Orlando, FLSkills
- Leadership Development
- Sales and Profit Optimization
- Strategic Planning and Execution
- Customer Relationship Management
- Event Planning and Coordination
- Budgeting and Financial Analysis
- Sales and Marketing Expertise
- Operational Process Optimization
Additional Information
Proficient in CRM systems, budgeting tools, and event management software., Passionate about innovation and delivering exceptional guest experiences.
Timeline
Salesperson
Alpine Buick GMC South
08.2024 - Current
General Manager
The Broadmoor
01.2022 - 08.2024
Outlet Manager
Ace Hotel New Orleans
01.2021 - 09.2022
Bar Manager
Selina
01.2018 - 01.2021
Sales Associate
Rooms To Go
01.2015 - 01.2018
Event Manager
Nickelodeon Suites Resort
01.2011 - 01.2015
Bachelor's Degree - Arts, Entertainment, and Media Management
Full Sail University
Associate of Science - Business, Management, Marketing, and Related Support Services
Le Cordon Bleu - North America
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