Sean Louis
Queens,NY
Summary
Proven Case Manager at Giggles Early Intervention, adept in organization and multitasking, significantly enhancing case processing efficiency. Skilled in case documentation and problem-solving, I successfully navigated complex client assessments, boosting service authorization rates by over 30%. My approach prioritizes impactful outcomes and client empowerment, reflecting a strong blend of analytical and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Case Manager
Giggles Early Intervention
07.2019 - Current
- Gather essential information to facilitate efficient and accurate registration, ensuring all necessary forms are completed and accurately recorded.
- Insurance Verification, ICD-10 coding for all patient diagnoses and treatments, maintaining compliance, process service authorizations
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Process and submit prescription referrals to pharmacies
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Route Driver
Craigg & Co Driving
01.2017 - 09.2020
- Drive sprinters and box trucks daily to new and prior delivery destinations.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Operated various types of vehicles skillfully, adapting to different sizes and weight capacities as required per route assignments.
Distribution Clerk
Luxury Attire
New York, NY
02.2013 - 12.2019
- E-Commerce
- Optimize listings with relevant keywords to improve search visibility and increase sales
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Develop and implement promotional strategies, such as discounts and sales, to drive traffic and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms
- Track inventory levels, update listings accordingly, and reorder stock as necessary to avoid shortages
- Monitor sales performance, analyze data, and generate reports to identify areas for improvement and inform decision-making
Sales Associate
Bloomingdales
03.2010 - 10.2011
- Package customer orders and prepare documentation for direct shipping or transfer orders to manufacturers or third-party distributor
- Create, manage, and automate orders and invoices using order management and invoicing software
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Communicate with online customers via email, phone, or other messaging platforms to address questions, complaints, and provide information on products, policies, or shipping methods
- Process customer payments using electronic transaction services, sent email confirmations for completed transactions
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Queens High School Of Teaching Liberal Arts And Sciences
Bellerose, NYNo Degree - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Timeline
Case Manager
Giggles Early Intervention
07.2019 - Current
Route Driver
Craigg & Co Driving
01.2017 - 09.2020
Distribution Clerk
Luxury Attire
02.2013 - 12.2019
Sales Associate
Bloomingdales
03.2010 - 10.2011
GED -
Queens High School Of Teaching Liberal Arts And Sciences
No Degree - Computer Science
LaGuardia Community College of The City University of New York