Sean Lucas
Tampa,FL
Summary
Dynamic Service Manager with a proven track record at Chipotle, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and optimized inventory management, reducing waste significantly. Known for fostering a positive work environment and mentoring staff to achieve operational excellence and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Tampa Fl
02.2023 - Current
- Supervised daily operations to ensure high-quality customer service and adherence to company standards.
- Trained and mentored team members on operational procedures and best practices for efficiency.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain optimal coverage during peak hours and events.
- Resolved customer complaints swiftly, enhancing overall guest satisfaction and loyalty.
- Monitored sales performance and provided feedback to improve team productivity and service quality.
- Led team meetings to communicate goals, share updates, and foster a collaborative environment.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Manger
Freddys Frozen Custard
Jacksonville, FL
09.2022 - 02.2023
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management systems to optimize stock levels.
- Developed employee schedules to enhance productivity and coverage.
Crew Trainer
KFC
02.2021 - 08.2022
- Trained team members on food safety and quality standards to ensure compliance with health regulations.
- Demonstrated proper equipment usage and maintenance to enhance operational efficiency.
- Assisted in onboarding new employees, fostering a smooth transition into roles.
- Monitored team performance and provided constructive feedback to improve service delivery.
Crew
Burger King
Delray Beach, FL
04.2020 - 02.2021
- Prepared and assembled food items according to quality standards.
- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment safely and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members during peak hours to ensure timely service.
- Followed safety protocols to minimize risks and maintain hygiene standards.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with team to achieve daily operational goals effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High School Diploma -
Spanish River
Boca Raton, FLSkills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Certification
Serve safe certificate
Timeline
Service Manager
Chipotle
02.2023 - Current
Manger
Freddys Frozen Custard
09.2022 - 02.2023
Crew Trainer
KFC
02.2021 - 08.2022
Crew
Burger King
04.2020 - 02.2021
High School Diploma -
Spanish River