Sean Mason
Brentwood,CA
Summary
Bartender with 20 years of experience in high-volume environments, specializing in exceptional customer service and product presentation. Proven track record in inventory management and staff training, enhancing service consistency and hygiene standards. Seeking part-time opportunities in dynamic settings to leverage mixology skills and customer service expertise.
Overview
30
30
years of professional experience
Work History
Branch Manager
Crystal Clean, LLC
Hayward, CA
08.2018 - Current
- Trained and mentored junior bartenders on service techniques and product knowledge.
- Drove sales growth and facility operations in designated geographic area, enhancing branch performance.
- Achieved sales quotas for total revenue and new customer development.
- Cultivated strong customer relationships, improving service satisfaction and increasing retention rates.
- Resolved escalated customer complaints promptly to maintain high satisfaction levels.
- Directed daily branch operations, including customer service, human resources, sales, and marketing activities.
- Monitored monthly financial performance to ensure profitability and sustainability.
- Oversaw inventory management, ensuring adequate stock levels for services offered.
- Ensured compliance with safety regulations and promoted safe work behaviors aligned with CC guidelines.
Bartender/Bartender Trainer
Buffalo Wild Wings
Dublin, California
03.2009 - 02.2022
- Mixed and served diverse beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area for optimal operations.
- Trained new bartenders on menu items and service procedures for consistency.
- Oversaw inventory of liquor, beer, and mixers to ensure adequate stock levels.
- Managed cash drawer at shift's end, ensuring accuracy in funds.
- Monitored guests' alcohol consumption to prevent over-intoxication and underage drinking.
- Instructed bar staff on precision pouring techniques to minimize waste.
Server/Bartender
Black Angus Steak House
Dublin, California
06.1996 - 03.2007
- Delivered excellent customer service in fast-paced dining environment.
- Efficiently managed multiple tables during peak hours to maximize service capacity.
- Accurately took customer orders, enhancing overall dining experience.
- Processed cash and credit card transactions while managing accurate bar tabs.
- Engaged customers with friendly conversation to enhance bar atmosphere.
- Tracked bar tabs and transferred open tabs for seamless service to wait staff.
Education
Bachelor of Science - Advertising
San Jose State University
San Jose, CA12-1999
Skills
- Beverage management
- Mixology skills
- Beverage recommendations
- Order processing
- POS systems
- Hygiene standards
- Safe serving practices
- Training facilitation
- Customer service expertise
- Service-oriented mindset
Timeline
Branch Manager
Crystal Clean, LLC
08.2018 - Current
Bartender/Bartender Trainer
Buffalo Wild Wings
03.2009 - 02.2022
Server/Bartender
Black Angus Steak House
06.1996 - 03.2007
Bachelor of Science - Advertising
San Jose State University