Sean Mathews
Indianapolis,IN
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Harry and Izzy's. Proven ability to enhance operational efficiency and guest engagement through strategic initiatives and process improvements. Well-versed in liquor and wine, committed to delivering memorable dining experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Harry and Izzy's
Indianapolis, IN
07.2017 - Current
Serve guests and guide them through our unique dining experience. Also tasked with representing our great brand, and to Provide exceptional customer service by attentively taking orders and addressing inquiries.
Server/ Manager
Red Lobster
Indianapolis, IN
09.2016 - 07.2017
- Supervised daily operations, ensuring optimal service quality and team
- Coordinated with kitchen and bar staff to streamline service workflow during peak hours.
- Served food and drinks to guests.
Manager
Mission BBQ
Nashville, TN
06.2014 - 06.2016
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Fostered a collaborative environment, mentoring staff to optimize skill development and job satisfaction.
- Implemented process improvements that reduced turnaround time on key projects by identifying bottlenecks.
Education
N/A - Biological Engineering
IUPUI
Indianapolis, INSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Well studied in Liquor and wine
Certification
Servsafe certified
Timeline
Server
Harry and Izzy's
07.2017 - Current
Server/ Manager
Red Lobster
09.2016 - 07.2017
Manager
Mission BBQ
06.2014 - 06.2016
N/A - Biological Engineering
IUPUI