Sean McCollick

• Directed day-to-day operations of veterinary practice, enhancing staffing, scheduling, inventory management, client experience, and operational performance.
• Monitor and manage key performance indicators (KPIs), identifying opportunities to improve practice performance and efficiency.
• Recruit, interview, onboard, train, coach, and develop associates while supporting the needs of the medical team.
• Ensure compliance with applicable state and federal regulations and company policies.
• Oversee monthly inventory of medications and products while maintaining appropriate inventory controls.
• Developed strong client relationships and coached associates to effectively educate clients on veterinary services and wellness plans, fostering client engagement.

• Led all aspects of Pet Care Center operations, including sales, profitability, payroll, labor planning, staffing, training, and operational execution.
• Monitored business performance, identified underperforming metrics, and developed targeted strategies to enhance sales and profitability.
• Managed scheduling and labor allocation to meet payroll targets while ensuring adequate staffing and workload completion.
• Recruited, hired, trained, coached, and developed associates while fostering a positive and inclusive workplace culture.
• Led teams through organizational and operational changes while maintaining alignment with company objectives.
• Developed business areas through leadership, associate development, and execution of key company programs.

• Managed associate scheduling, hiring, and training to foster positive, collaborative work environment.
• Supported day-to-day store operations while leading and mentoring team members to achieve sales, service, and operational goals.
• Partnered with store leadership to enhance grooming and dog training services and identify opportunities for business performance improvement.
• Developed strong relationships with customers and team members while resolving operational and customer concerns.

Inventory & Product Department Manager • Companion Animal Department Manager • Aquatics Specialist

• Managed aquatic, reptile, avian, and small animal departments by coordinating animal ordering, maintaining habitats, ensuring sanitation, and identifying common health concerns.
• Informed customers on animal care and product needs while upholding standards for animal health, safety, and customer service.
• Organized inventory to enhance merchandising effectiveness and customer satisfaction. and merchandising processes, including receiving, stocking, product organization, Return to Vendor, and hazardous waste procedures.
• Fulfilled Manager on Duty responsibilities to maintain store functionality and customer service, including opening and closing the store and handling deposits.

• Built and installed various fixtures at off-site locations to support customer needs and provide service.

• Guided customers in product selection and animal-care needs, while managing stocking, merchandising, and register operations.
• Assisted customers in selecting appropriate pets and supplies.
• Educated customers on proper pet care and feeding techniques.
• Maintained clean and organized displays throughout the store.