Sean McKenna
Denver,CO
Summary
Highly driven and adaptable professional with proven success in property management, customer experience, and marketing. Skilled at building strong client relationships, optimizing operations, and delivering top-tier customer satisfaction. Combines a creative marketing mindset with operational efficiency to drive performance and retention across fast-paced environments.
Experienced with tenant management, lease negotiations, and property marketing. Utilizes strong interpersonal and communication skills to ensure tenant satisfaction and retention. Track record of effectively managing multiple properties and maintaining high occupancy rates.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
The Hanover Company
04.2024 - Current
- Contributed to a nationally recognized, #1-rated property management company in its category.
- Supported an award-winning community, named “Best Apartment Community” by Mile High Magazine.
- Achieved a tour-to-lease conversion rate exceeding 30%, outperforming market and company benchmarks.
- Delivered exceptional customer service through personalized tours and proactive resident support.
- Strengthened resident satisfaction by resolving concerns and coordinating timely maintenance responses.
- Drove occupancy through targeted email marketing and market analysis.
- Collaborated with cross-functional teams to maintain 5-star resident reviews.
- Maintained over 30% and at all times while also reaching 55% renewal rates during tenure
Customer Experience Representative
Scope Technologies
02.2023 - 04.2024
- Delivered high-quality support to a large subscriber base, resolving inquiries with empathy and efficiency.
- Created training modules to streamline onboarding for new representatives.
- Converted inbound leads into long-term clients through effective communication.
- Tailored solutions to improve user satisfaction and customer loyalty.
Landscape Team Manager
Cornerstone Apartments
11.2021 - 11.2022
- Directed multiple 3-person teams across 200+ properties to maintain pristine landscaping.
- Oversaw planting, pruning, irrigation installation, and aquascaping for residential communities.
- Improved efficiency through effective task delegation and on-site quality control.
Customer Experience Specialist
Frndly TV
12.2019 - 10.2021
- Provided front-line customer support for a fast-growing streaming service.
- Contributed to UX testing and platform improvements, reducing recurring issues.
- Managed customer engagement through Zendesk, Freshworks, and Facebook Business Manager.
- Proposed and implemented service enhancements across the customer experience department.
Marketing Intern
Moonlight Music Fest
04.2018 - 08.2018
- Supported marketing campaigns for the inaugural Moonlight Music Fest attended by thousands.
- Managed social media and vendor promotions to drive ticket sales.
- Contributed to artist and brand marketing strategy meetings for the festival’s success.
Education
Bachelor’s - Marketing (Digital Marketing focus)
University of Colorado Denver
Denver, COSocial Welfare & Community Support
Youth International LLC
Southeast Asia (Nepal, India, Thailand)12.2015
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Evergreen High School
Evergreen, CO05.2014
Skills
- Customer Relations & Retention
- Social Media Marketing & Public Outreach
- Property Management Operations
- Market Research & Data Analysis
- Microsoft Office Suite (Word, PowerPoint, Excel)
- Web Development & Management
- Fair housing regulations
- Building rapport
- Lease agreements
- CRM software
- Leasing and sales
- Application processing
Leadership & Activities
Stingers Soccer Club – Evergreen, CO Youth Soccer Coach | May – Sept 2013 Led developmental soccer camps for ages 8–14, emphasizing teamwork, nutrition, and skill growth.
Timeline
Leasing Consultant
The Hanover Company
04.2024 - Current
Customer Experience Representative
Scope Technologies
02.2023 - 04.2024
Landscape Team Manager
Cornerstone Apartments
11.2021 - 11.2022
Customer Experience Specialist
Frndly TV
12.2019 - 10.2021
Marketing Intern
Moonlight Music Fest
04.2018 - 08.2018
Social Welfare & Community Support
Youth International LLC
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Evergreen High School
Bachelor’s - Marketing (Digital Marketing focus)
University of Colorado Denver