Sean Morris
Rochester
Summary
Proactive Jr. Systems Administrator with experience in user account management and technical support. Known for strong attention to detail and effective collaboration, contributing to streamlined operations and enhanced security protocols in dynamic environments.
Overview
5
5
years of professional experience
Work History
Jr. Systems Administrator
Center Information Services
Rochester
08.2022 - Current
- Administered user accounts and permissions in Active Directory.
- Managed and maintained Office 365 Administrative environments for end users.
- Analyzed email threats and breaches to identify and implement solutions.
- Oversaw email filtering systems and internal message protocols to ensure reliable communication delivery.
- Managed and updated end user applications on server-side and end user
- Managed backup systems using tape drives or other storage media
- Compiled customer needs to evaluate system and network specifications.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Collaborated with supervisors and team members to escalate and resolve technical issues.
Information Technology Technician
Center Information Services
Rochester
01.2021 - 09.2022
- Installed and configured hardware and software for user systems, ensuring optimal performance and user satisfaction.
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Provided technical support to users via phone, email, or in-person visits, resolving issues promptly to minimize downtime.
- Maintained an inventory of IT equipment and software licenses.
- Trained new employees on IT systems and best practices.
- Assisted in the development of IT policies and procedures.
- Collaborated with team members to streamline service delivery processes, improving response times and user experience.
- Documented troubleshooting processes for future reference.
Education
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Rochester, NY05-2020
Associate of Science - Computer Information Systems
Monroe Community College
Rochester, NY12-2017
Skills
- Active Directory management
- Office 365 administration
- Group policy management
- Backup and recovery
- Email security analysis
- Hardware troubleshooting
- System documentation
- Project management
- Time management
- Team problem solving
- Attention to detail
Timeline
Jr. Systems Administrator
Center Information Services
08.2022 - Current
Information Technology Technician
Center Information Services
01.2021 - 09.2022
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Associate of Science - Computer Information Systems
Monroe Community College