Sean Pierce
Garland
Summary
Dedicated service manager with expertise in customer service and team leadership. Proven ability to implement process improvements, ensuring enhanced service delivery and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Auto Care
Garland, TX
05.2017 - Current
- Oversaw daily operations, ensuring adherence to safety and service standards.
- Trained and mentored staff in customer service best practices and technical skills.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Managed inventory control, optimizing stock levels and reducing waste.
- Analyzed customer feedback to drive service enhancements and satisfaction initiatives.
Customer Associate
Tom Thumb Food Stores
Garland, TX
08.2011 - 05.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new associates on store policies, procedures, and customer interaction techniques.
- Maintained cleanliness and organization of merchandise displays to enhance customer experience.
- Recommended items to customers based on specific needs and explained features and benefits.
- Processed purchases and handled payment transactions using POS system.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Culinary Arts
Southwest Tennessee Community College
Memphis, TNHigh School Diploma -
Sam Houston High School
Arlington, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Estimating and quoting
- Service and parts teams management
Certification
ASE A5 brakes
Timeline
Service Manager
Firestone Auto Care
05.2017 - Current
Customer Associate
Tom Thumb Food Stores
08.2011 - 05.2016
No Degree - Culinary Arts
Southwest Tennessee Community College
High School Diploma -
Sam Houston High School