Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sean Rafferty

Largo,FL

Summary

Successful Sales Associate with 5 years of extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

7
7
years of professional experience

Work History

Sales Associate

Geigers Pest Services
St. Petersburg, FL
04.2016 - 09.2022
  • Visit customer locations up to 25 times per week to evaluate requirements, demonstrate offerings and propose strategic solutions.
  • Answered customer questions regarding sizing, prepping and proper steps taken for fumigation procedure.
  • Engaged with customers face to face and on phone to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Reviewed all contracts and explained all details to customer at time of purchasing.
  • Follow up calls on all leads weekly.

Customer Service Representative

Bed Bug Fumigation Specialist
St. Petersburg, FL
07.2015 - 03.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded over 50 customer calls per day regarding available merchandise, sales, current prices and upcoming company changes.
  • Implemented data into excel worksheets.

Education

BBA - Finance

University of Central Florida
Orlando, FL
05.2015

Skills

  • Acquire new customer leads
  • Sales Training
  • Client Relationship Management Abilities
  • Sales Goal Attainment
  • Problem-Solving Skills
  • Complex Negotiations
  • Presentations and Demonstrations
  • Upselling Strategies

Timeline

Sales Associate

Geigers Pest Services
04.2016 - 09.2022

Customer Service Representative

Bed Bug Fumigation Specialist
07.2015 - 03.2016

BBA - Finance

University of Central Florida