Sean Richard Ryan
St. Louis,MO
Summary
I’m a results-driven professional with a proven record of delivering exceptional customer service and operational support. Skilled in problem-solving, time management, and building positive relationships with management, colleagues, and clients. Highly adaptable, quick to learn new systems, and effective both independently and in teams. Proficient in Microsoft Excel, Word, and PowerPoint, leveraging technology to enhance productivity and service quality.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Chubb
O’Fallon, MO
03.2019 - 04.2024
- Successfully passed the insurance adjuster exam
- Handled First Notice of Loss (FNOL) calls for personal and commercial policies
- Filed new claims accurately in Claim Vision, Claim Care, and Claim Connect
- Responded to insured and agent inquiries on existing claims
- Identified Straight Through Processing (STP) claims and escalated non-STP claims to adjusters
Café Team Member
Gourmet-To-Go
St. Louis, MO
10.2017 - 03.2019
- Provided professional and courteous customer service in a fast-paced environment
- Executed opening and closing procedures in accordance with company standards
- Served as a primary point of contact for guests, proactively addressing needs and concerns
- Prepared and delivered food products while meeting quality and efficiency standards
- Processed customer transactions accurately and handled payments responsibly
- Maintained compliance with safety, sanitation, and operational guidelines
Data Entry Clerk
U.S. Title
St. Louis, MO
05.2016 - 08.2016
- Facilitated contract closings by supporting colleagues and ensuring accurate client documentation
- Entered and maintained data efficiently, minimizing errors and ensuring database integrity
- Resolved missing or incomplete information through targeted research using multiple resources
- Processed and organized high-volume document filings daily while maintaining compliance and accuracy
Rooftop Delivery/Loader
Roofer's Mart
St Louis, MO
06.2015 - 08.2015
- Coordinated with vendors, customers, and team members to ensure efficient and safe delivery operations
- Assisted drivers with property navigation to prevent damage and ensure timely deliveries
- Managed the handling and movement of materials using cranes, conveyors, and manual methods while maintaining safety standards
- Supported operational efficiency by organizing worrkflow and adhering to company procedures and safety protocols
Education
Bachelor of Science - Business Management
University of Central Missouri
Warrensburg, MO06.2018
Skills
- Customer Service & Client Support
- Claims Processing & FNOL Handling
- Insurance Software: Claim Vision, Claim Care, Claim Connect
- Data Entry & Document Management
- Microsoft Excel, Word, PowerPoint
- Problem-Solving & Time Management
Timeline
Customer Service Representative
Chubb
03.2019 - 04.2024
Café Team Member
Gourmet-To-Go
10.2017 - 03.2019
Data Entry Clerk
U.S. Title
05.2016 - 08.2016
Rooftop Delivery/Loader
Roofer's Mart
06.2015 - 08.2015
Bachelor of Science - Business Management
University of Central Missouri