Sean Shook
Kalamazoo,MI
Summary
Driven to excel in customer service and leadership, I leveraged my problem-solving skills and passion for service at Nations Roof, enhancing team productivity and customer satisfaction. My journey from a laborer to a Roofing Foreman at Weather Shield Roofing Systems underscores my commitment to excellence and proficiency in Microsoft Office, embodying a customer-focused approach with significant achievements in service delivery.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Nations Roof
09.2020 - Current
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored technicians on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Service Technician
Modern Roofing
11.2019 - 08.2020
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected roofing systems to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring roofs to peak performance.
Roofing Foreman
Weather Shield Roofing Systems
04.2010 - 10.2019
I started at Weather shield as a laborer in 2010. In 2014 I was promoted to Forman. I was responsible for roof replacements and green roofing systems.
Education
Leadership Certificate - Best Practices in Leadership
Warrior Leadership Course
El Paso, TX06.2007
Diploma - General Studies
Martin High School
Martin, MI05.2004
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
Nations Roof
09.2020 - Current
Service Technician
Modern Roofing
11.2019 - 08.2020
Roofing Foreman
Weather Shield Roofing Systems
04.2010 - 10.2019
Leadership Certificate - Best Practices in Leadership
Warrior Leadership Course
Diploma - General Studies
Martin High School
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