Sean Smyth

• Prepared and managed the service department budget, optimizing expenses to increase profitability.
• Created employee work schedules to keep shifts properly staffed.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Defined department goals and monitored performance to direct and enhance daily operations.
• Reviewed completed work to verify consistency, quality, and conformance.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Delegated work to staff, setting priorities and goals.
• Hired and trained service department staff to drive performance.
• Monitored employee performance through key metrics analysis.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.

Repaired and maintained equipment for Baker Hughes.

• Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
• Offered recommendations on device care and maintenance to customers.