Dynamic Operations Manager with a proven track record in streamlining processes and enhancing customer satisfaction. Expertise in team leadership, training development, and inventory management.
Overview
13
13
years of professional experience
Work History
Operations Manager
Sterile Myco Supply
Warren, MI
05.2024 - 02.2026
Streamlined operational processes to enhance efficiency and reduce waste in supply chain management.
Oversaw daily operations, ensuring compliance with safety standards and quality control protocols.
Developed training programs for staff, fostering skill enhancement and operational excellence.
Implemented inventory management systems to optimize stock levels and minimize shortages.
Coordinated logistics and distribution strategies, enhancing delivery timelines and customer satisfaction rates.
Sr. Account Executive
Kelly Services
Troy, MI
05.2021 - 04.2024
Cultivated and maintained relationships with key clients, enhancing customer satisfaction and loyalty.
Developed strategic account plans, aligning client goals with service offerings to drive revenue growth.
Led cross-functional teams to implement innovative solutions, improving operational efficiency for client projects.
Analyzed market trends and competitor activities to inform strategic decision-making and optimize account management.
Mentored junior account executives, providing guidance on best practices and fostering professional development.
Associate District Manager
ADP
Troy, MI
03.2020 - 04.2021
Developed strategic marketing initiatives to enhance brand visibility and customer engagement.
Analyzed market trends to identify growth opportunities and inform product development strategies.
Led cross-functional teams to implement process improvements, resulting in increased operational efficiency.
Mentored junior staff on best practices in performance parts sales and customer service excellence.
Established key performance indicators to track team performance and drive accountability across departments.
Inside Sales Representative
Bonita Pharmaceuticals
Westland, MI
09.2019 - 03.2020
Developed and maintained relationships with key healthcare practitioners to drive product awareness.
Conducted extensive market research to identify potential client needs and trends.
Collaborated with marketing team to create effective sales strategies and promotional materials.
Trained and mentored junior sales representatives on best practices and product knowledge.
Assistant Manager
Spicer Orchards
Fenton, MI
05.2013 - 09.2019
Led team in daily operations, ensuring adherence to quality standards and customer satisfaction.
Developed and implemented training programs for new staff, enhancing onboarding efficiency.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Coordinated marketing initiatives, driving increased foot traffic and brand awareness for seasonal events.