Summary
Overview
Work History
Education
Skills
Timeline
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Sean Steffens

Stevens Point,WI

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

12
12
years of professional experience

Work History

Supervisor

Penske Truck Leasing
Rothschild, WI
08.2014 - Current
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supervised daily operations by establishing procedures and monitoring team performance.

Fishing Sales Associate

Gander Mountain
Appleton, WI
08.2014 - 08.2015
  • Provided product knowledge, customer service, and technical advice to clients.
  • Prevented shoplifting by quickly identifying suspicious individuals and notifying security staff.
  • Described merchandise and explained use, operation and care.
  • Assisted customers in selecting appropriate fishing tackle and supplies based on their needs.

EMT-Basic

Berlin EMS
Berlin, WI
02.2012 - 08.2014
  • Administered first aid treatment or life support in prehospital settings.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Performed CPR and used defibrillator on cardiac patients.
  • Utilized special equipment such as backboards, cervical collars and splints when necessary.
  • Recorded all pertinent information regarding each call including patient data, treatment given and any additional notes in an accurate manner.

Education

Some College (No Degree) - Diesel Mechanics Technology

Fox Valley Technical College
Appleton, WI

Skills

  • Strategic Planning
  • Schedule Development
  • Process Improvement
  • Staff Management
  • Complex Problem-Solving
  • Processes and Procedures
  • Goal-Oriented
  • Training and Mentoring
  • Policy Enforcement

Timeline

Supervisor

Penske Truck Leasing
08.2014 - Current

Fishing Sales Associate

Gander Mountain
08.2014 - 08.2015

EMT-Basic

Berlin EMS
02.2012 - 08.2014

Some College (No Degree) - Diesel Mechanics Technology

Fox Valley Technical College

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Sean Steffens