Accomplished sales leader with 9 years in wireless, telecommunications, and financial services, alongside 10 years in customer service and 3 years in leadership. Expertise in driving revenue growth through consultative selling and mobile solutions, while fostering team development. Committed to enhancing customer experiences and aligning with T-Mobile’s customer-first culture.
• Led sales growth initiatives across mobile devices, plans, accessories, and business solutions.
• Led sales growth initiatives for mobile devices, plans, accessories, and business solutions, driving increased revenue.
• Coached and developed sales representatives to improve performance and customer engagement.
• Generated new business through cold calling, lead creation, and community outreach, expanding customer base.
• Coached and developed sales representatives, enhancing performance and boosting customer engagement.
• Recognized for excellence—store awarded Best in Territory six times under leadership.
• Delivered frontline service, ensuring accurate and secure handling of cash transactions to enhance customer trust.
• Advised customers on suitable financial products, including credit cards and loans, aligning recommendations with their needs.
• Generated application growth by identifying lending opportunities and developing qualified leads for the sales team.
• Achieved and exceeded sales goals across TV, Internet, and Mobile services.
• Matched customers with tailored solutions using consultative selling techniques.
• Resolved billing and service-related concerns, ensuring high-quality customer service.
• Assisted customers with cashiering, sales floor replenishment, and aisle restructuring to enhance shopping experience.
• Upheld store standards while providing friendly, efficient service in fast-paced environment, ensuring customer satisfaction.
GPA 3.0