Sean Vallie
Summary
Detail-oriented individual with exceptional communication and service attributes. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Platinum Services
Vinik Sports Group
09.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Fanhost
Tampa Bay Rays
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Branch Manager and Sales
Ferguson Waterworks
05.1999 - 08.2022
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Delivered superior customer service to retain existing customers and attract future customers.
- Coordinated with all internal departments and vendors for timely delivery of Ferguson products and services.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Handled sales worth over $6M annually for Ferguson, establishing double digit trading profit in all 18 years.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
- Met or exceeded sales, customer service and loyalty program standards.
Customer Service Associate
Flanders Building Supply
05.1988 - 05.1999
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Coordinated efficient product deliveries to meet customers' demands.
- Tracked stock availability to order supplies for timely stock replenishment.
- Assisted customers in making informed purchase choices and selecting products.
- Created visually appealing product displays to increase sales, boosting sales.
- Reduced product damage and shelf expiry rate through vigilant and effective inventory maintenance.
Education
Associate of Science - Business
Champlain College
Burlington, VT12.1995
High School Diploma -
Essex Community Education Center Union High School
Essex Junction, VT1990
Skills
- Performance Evaluations
- Sales Projections
- Networking Events
- Time Management
- Customer Service
- Sales Statistics Analysis
- Staff Training and Development
- Relationship Building
- Decision Making
- Bid Request Management
- Customer Complaint Resolution
- Shipping and Receiving Oversight
PERSONAL
I'm a believer in giving back to the community. When I can, I volunteer at various events in and around my community. Most noteworthy being the PaddlePower kayak event for 15 years on the Connecticut River to bring awareness and help build support platforms in suicide prevention.
In my free time I like to play hockey and spend time outside kayaking, and catching up with my family.
Timeline
Platinum Services
Vinik Sports Group
09.2023 - Current
Fanhost
Tampa Bay Rays
03.2023 - Current
Branch Manager and Sales
Ferguson Waterworks
05.1999 - 08.2022
Customer Service Associate
Flanders Building Supply
05.1988 - 05.1999
Associate of Science - Business
Champlain College
High School Diploma -
Essex Community Education Center Union High School