Sean Watson
Washington,DC
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
13
13
years of professional experience
Work History
Supervisor of Operations
Total transformation services LLC
Crofton, Maryland
01.2023 - 12.2024
- Responded to information requests from superiors, providing specific documentation.
- Managed scheduling, training and inventory control.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Enforced federal, state, local and company rules for safety and operations.
- Built strong operational teams to meet process and production demands.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Supervisor
House of Beauty
Bowie, Maryland
07.2019 - 11.2022
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Implemented programs designed to increase employee engagement within the team.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Technical Support Manager
Myspace
Los Angeles, CA
04.2014 - 09.2017
- Established policies and procedures related to technical support operations.
- Performed analysis of new technologies and trends in order to develop strategies for improving customer service operations.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Met with users, vendors and technicians to determine computing requirements.
- Examined metrics and prepared IT project progress reports.
- Procured IT resources for strategic and operational computing requirements.
Customer Service Representative
Ultimate charity
Alexandria, Virginia
05.2012 - 09.2014
- Implemented innovative methods for streamlining the customer service process.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Applied Science - Computer And Information Systems
Goddard College
Vermont, IL09-2021
Skills
- Recruitment and hiring
- Capital improvement management
- Workforce planning
- Coaching and mentoring
- Program planning
- Inventory control
- Project management
- Change management
- Budget planning
- Goal setting
- Operational planning
- Equipment management
- Customer service
- Conflict resolution
- Damage control
- Workflow optimization
- Verbal and written communication
- Task delegation
- Safety procedures
- Team development
- Staff evaluation
Timeline
Supervisor of Operations
Total transformation services LLC
01.2023 - 12.2024
Customer Service Supervisor
House of Beauty
07.2019 - 11.2022
Technical Support Manager
Myspace
04.2014 - 09.2017
Customer Service Representative
Ultimate charity
05.2012 - 09.2014
Associate of Applied Science - Computer And Information Systems
Goddard College