SEAN A. FRANCOIS
Hollywood,FL
Summary
Office professional with over 15 years of customer service experience, in various industries and all levels of the organizations. Dynamic, driven, astute leader providing administrative support to the office .Excellent interpersonal and communication skills with all levels of management. Project Coordinator professional with strength in time management, project scope and cost cutting. Proactive leader with strengths in communication and collaboration. Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Coordinator
Nations Benefits
Miramar, FL
10.2023 - 01.2024
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted customer service support for member inquiries related to benefits, including health insurance and retirement plans.
- Researched new plan options in order to provide employees with the best possible choices during the annual open enrollment period.
- Provided technical support for activation processes, tools and systems.
Talent Acquisition Coordinator
American Express
Union City, NJ
06.2021 - 12.2023
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Facilities Manager
Hoboken Public Library
Hoboken, NJ
11.2020 - 06.2022
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
- Led continuous improvement initiatives for procedures and operations.
- Maintained records of payments, vendor pricing, energy usage and activity reports.
- Oversaw budgets for projects worth upwards of 10,000 monitoring expenditures to mitigate overages.
- Supported business objectives by engaging in Milestone training programs.
- Managed building and system start-up to achieve project goals, specifications and contract requirements.
Access Representative
Bayonne Medical Center
Bayonne, NJ
12.2012 - 12.2020
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accurately collected and imputed patient information into the database to ensure accurate billing and ensure complete medical record
- Performed a variety of administrative tasks and duties to ensure a productive efficient working environment
- Recovered lost revenue by persistently reaching out to customers with past
Hilton Suites
Hartz
Weehawken, New Jersey
10.2010 - 11.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Rutgers University
New Brunswick, NJSkills
- Service Planning and Scheduling
- Performance Assessments
- Organizational Skills
- Fluent in Spanish
- Microsoft Suite
- Slack
- Taleo
- Excel
- Outlook
- Eightfold
- Microsoft Teams
- Amadeus
- Sabre
- Travel Port
Languages
English
Spanish
References
REFERENCES
Available upon request
Certification
- Certified Project Manager-January - 2022
- Certified Human Resources Management-May-2022
Timeline
Membership Coordinator
Nations Benefits
10.2023 - 01.2024
Talent Acquisition Coordinator
American Express
06.2021 - 12.2023
Facilities Manager
Hoboken Public Library
11.2020 - 06.2022
Access Representative
Bayonne Medical Center
12.2012 - 12.2020
Hilton Suites
Hartz
10.2010 - 11.2012
Rutgers University