Sean Grage
Faribault,MN
Summary
Diligent Field Service Engineer with 35 years of extensive experience in printer installation, maintenance, and repair. Proven ability to communicate effectively with customers to schedule appointments, address equipment issues, and deliver exceptional technical support. Strong command of equipment testing techniques and preventive maintenance requirements ensures optimal performance and customer satisfaction. Committed to leveraging expertise to enhance operational efficiency and drive service excellence in every engagement.
Overview
14
14
years of professional experience
Work History
Sr Field Service Engineer
Canon Solutions America
Eagan, MN
11.2021 - Current
- Executed comprehensive diagnostics on large-scale inkjet systems to optimize operational uptime.
- Led technical training sessions to enhance junior technicians' skills.
- Refined operational processes in response to customer insights to boost overall satisfaction levels.
DP Field Service Engineer
Domino Amjet
Gurnee, IL
01.2019 - 11.2021
- Maintain and repair ink jet printing systems in a production environment.
- Troubleshoot complex mechanical and electrical problems.
- Assist with installation of new printing systems.
- Respond to customer needs 24/7 while on call.
- Maintain an accurate on site inventory at multiple locations.
- Assist other technicians with complex problems.
Sr Digital Field Engineer
Canon Solution America
Eagan, MN
10.2012 - 01.2019
- Perform scheduled general maintenance on production equipment.
- Troubleshoot complex mechanical and electrical problems.
- Install new equipment and perform site surveys prior to installation.
- Assist other technicians with complex problems.
Education
High School Diploma - General Studies
Harding Senior High School
Saint Paul, MN06-1986
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Metro State University
St Paul, MNSkills
- Customer-focused technical support
- Proactive maintenance strategies
- Installation of equipment
- Technical troubleshooting
- Customer engagement
- Inventory control
Timeline
Sr Field Service Engineer
Canon Solutions America
11.2021 - Current
DP Field Service Engineer
Domino Amjet
01.2019 - 11.2021
Sr Digital Field Engineer
Canon Solution America
10.2012 - 01.2019
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Metro State University
High School Diploma - General Studies
Harding Senior High School