Seanina Hall
Riverdale,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sagility
04.2024 - Current
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Scheduler
SafePro Security
Sandersville, GA
02.2022 - 03.2024
- Processing invoices
- Scheduling technicians job daily
- Assist in answering multiple phone lines
- Assisting customers and directing calls to designated personnel
- Retrieving files from file room
- Assist in taking payments over the phone
- Prepare Alarm Certificates for customers
- Typing Service Tickets for every customer
- Making new files for new customer accounts
- Entering Customer Data information into systems
- Assisting with Inventory and Inventory Control
- Ordering Equipment as needed
- Programming Cellular Modules
- Assisting technicians in checking in/out equipment
- Daily Filing
Payroll Clerk
Staffmark
Romeoville, IL
01.2019 - 01.2022
- Updates master payroll records by verifying and recording changes affecting net wages such as federal and state tax exemptions, insurance coverage, etc., and data concerning compensation increases, promotions and/or transfer of employees between departments
- Prepares periodic reports of earnings, taxes, and deductions, Prepares/files all hiring and termination paperwork
- Maintains records for vacations and sick-day eligibility, processes all employee insurance forms and insurance payments in coordination with office manager
- Understands employee payroll issues, processing invoices, and communicates solutions effectively, professionally, and respectfully
Administrator Assistant
Staffmark
01.2021 - 12.2021
- Answers phone, schedules appointments, and provides information regarding office district policies and procedures
- Screens, responds to, and/or distributes mail as appropriate
- Receives phone calls and walk-in visitors, Schedules appointments and meetings to maintain calendar
- Attends meetings to provide or obtain information, Obtains, compiles, organizes, and prepares information and data for various reports, meetings/board agendas, ensuring information packages are complete and meet guidelines for submittal
- Coordinates special administrative projects as assigned to include assigning work, providing project information, giving guidance in support of project objectives, and prepares final report
Education
Pharmacy Technician -
Joliet Job Corp
Joliet, IL09-2013
Associate of Applied Science -
Joliet Junior College
Joliet, IL05-2013
High School Diploma -
Joliet West High School
Joliet, IL06-2010
Skills
- Customer service
- Strong work ethic
- Confidentiality assurance
- Problem resolution
- Schedule coordination
- Computer proficiency
Timeline
Customer Service Representative
Sagility
04.2024 - Current
Scheduler
SafePro Security
02.2022 - 03.2024
Administrator Assistant
Staffmark
01.2021 - 12.2021
Payroll Clerk
Staffmark
01.2019 - 01.2022
Pharmacy Technician -
Joliet Job Corp
Associate of Applied Science -
Joliet Junior College
High School Diploma -
Joliet West High School