Seanje Lenox-Wise
Summary
Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
Overview
6
6
years of professional experience
Work History
Data Analyst
ScaleAI
05.2023 - 08.2024
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
- Determined root cause of data quality errors and recommended long-term solutions.
Level 1 Helpdesk Agent
Frontline Managed Services
11.2022 - 05.2023
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
- Used ticketing systems to manage and process support actions and requests.
Event Warehouse Porter
Delware North
09.2022 - 11.2022
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Accepted, processed and quickly filled orders.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
Cabin Cleaner
G2 Secure Staff
05.2022 - 09.2022
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
- Disinfected overhead compartments, food preparation stations and walls.
- Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
- Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
Barista
Starbucks
08.2021 - 02.2022
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Received and accurately processed customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
Warehouse Associate
Amazon
04.2020 - 07.2021
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Received deliveries, scanned packages and updated orders in internal database.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Market Researcher
Concentrix
02.2019 - 03.2020
- Generated real-time data collection through open-forum discussions, surveys and questionnaires created for target audience.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
Education
CompTIA CySa+ Certification - Information Technology
Per Scholas
Some College (No Degree) - Computer And Information Sciences
University of Missouri - St Louis
St Louis, MOAssociate of Science - Computer Software And Media Applications
Saint Louis Community College
St Louis, MO05.2026
High School Diploma -
Hazelwood West High School
Hazelwood, MO05.2018
Skills
- Program coding
- Critical thinking
- Customer service
- Inbound and Outbound Calling
- Computer skills
- Active listening
- Report Writing
- Technical Writing
- Ticket management
- Software Updates
- Software Installation
- Helpdesk operations
Accomplishments
- Personal Discord Server Bot (07/2020 - Present)
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceTimeline
Data Analyst
ScaleAI
05.2023 - 08.2024
Level 1 Helpdesk Agent
Frontline Managed Services
11.2022 - 05.2023
Event Warehouse Porter
Delware North
09.2022 - 11.2022
Cabin Cleaner
G2 Secure Staff
05.2022 - 09.2022
Barista
Starbucks
08.2021 - 02.2022
Warehouse Associate
Amazon
04.2020 - 07.2021
Market Researcher
Concentrix
02.2019 - 03.2020
CompTIA CySa+ Certification - Information Technology
Per Scholas
Some College (No Degree) - Computer And Information Sciences
University of Missouri - St Louis
Associate of Science - Computer Software And Media Applications
Saint Louis Community College
High School Diploma -
Hazelwood West High School
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