SeAnna Cleveland
Harrisonville,MO
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin' Donuts
Harrisonville
03.2024 - Current
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Customer Service Cashier
Walgreens
Harrisonville, MO
01.2023 - 04.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Parts Delivery Driver
O’Reillys
Belton, Missouri
02.2022 - 12.2023
- Delivered parts to customers in a timely manner.
- Organized and inventoried parts for delivery.
- Loaded and unloaded parts from delivery truck.
- Checked orders for accuracy prior to delivery.
- Maintained records of deliveries, including customer signatures.
- Ensured paperwork was completed correctly before delivering parts.
- Communicated with customers regarding orders, returns, and exchanges.
- Reported any problems or damage to supervisor immediately upon return from route.
Sales Associate
Dollar General Market
Harrisonville, MO
12.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Skills
- Display case merchandising
- Soft selling
- Up-selling
- Espresso machine operation
- Safe food handling
- Positive and professional
- Multitasking and organization
- Team player
Timeline
Barista
Dunkin' Donuts
03.2024 - Current
Customer Service Cashier
Walgreens
01.2023 - 04.2024
Parts Delivery Driver
O’Reillys
02.2022 - 12.2023
Sales Associate
Dollar General Market
12.2021 - 07.2022