Seanne Bardo
Beaverton,Oregon
Summary
Skilled in account management, customer relations and strategic planning. Offering many years of Health Insurance industry experience and knowledge. Strong work ethic, adaptable and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Providence Health Plan
05.2023 - Current
- Responsible for managing and growing relationships with employer groups, brokers, consultants, and strategic clients for a health insurance carrier. Primary point of contact for assigned account, ensuring client satisfaction, retention, operational excellence, and achievement of revenue and growth objectives. Collaborates cross-functionally with underwriting, sales, customer service, implementation, clinical programs, and network operations to deliver exceptional client outcomes and strategic account management.
Senior Field Account Manager
United Healthcare
Lake Oswego, Oregon
08.2017 - 04.2023
- Develop and maintain strong relationships with internal and external partners to manage customer service experience.
- Fully accountable in facilitating resolution of all elevated customer service requests and conducting customer and broker consultations as required.
- Account management of groups ranging in size from 100–8,000 fully insured and self-funded.
- Assist with new account development and renewal process.
- Train customers and brokers in UHC eServices and eCR Reporting. Expand their expertise and reliance on eTools to drive usage and adoption.
- Conduct enrollment meetings and customer sponsored health fairs.
- Develop wellness programs and monitor progress.
- Development of employee communication material, i.e., benefit guides, newsletters.
- Assist members directly with escalated issues to help resolve when members are struggling with the process.
- Training and mentorship with new employees.
Senior Account Manager
USI
Portland, OR
01.2015 - 08.2017
- Established and maintained working relationships with clients and carriers. Handled all client issues.
- Tracked and processed renewals and plan documents.
- Coordinated and conducted enrollment meetings with client executives.
- Assisted producers with new account development.
- Marketed new and existing plan coverage for both fully insured and self-funded clients.
- Coordinated the placement of new plans, including implementation meetings, presentations, preparing communication pieces and attending all open enrollment meetings.
- Assisted in the development of annual client stewardship plans.
Account Manager
Benefits West
Lynnwood, WA
06.2013 - 12.2014
- Account Management of groups ranging in size from 400 to 1900 lives consisting of mostly self-funded clients.
- Coordinated renewal for fully funded HMO plans, negotiated rates and plan options.
- Developed renewal plans and strategy annually for all groups.
- Monitored all large claims and worked with TPA’s on making sure all large claims are filed appropriately with Stop Loss.
- Prepared Stop Loss renewals and managed process of negotiations.
- Coordinated and attended all open enrollment meetings and benefit fairs for each group.
- Worked with HR Team and employees to answer all questions and resolve any issues on their benefits.
- Monitored open enrollment process and worked closely with all vendors utilizing action plans to ensure a smooth process.
Client Service Benefit Analyst
Aon Hewitt, Pacific Northwest
Portland, OR
10.2007 - 10.2012
- Provided account management support for internal teams and client teams.
- Clients ranging from mid-market employer groups (50-3,000 employees) to larger groups (3,000-12,000) both in the private and public sector. Fully insured and self-insured plans.
- Monitored Collective Bargaining Agreements with the Union groups.
- Provided daily benefit support to client’s HR team, i.e., claim resolution, compliance, and enrollment/eligibility issues.
- Developed employee communication material, i.e., benefit guides, newsletters. Analyzed benefit plan information for clients and prospects, working in conjunction with insurance carriers and TPA’s.
- Prepared RFP data for submission to insurance carriers; evaluated and compared benefit plan and rate information for both private and public sector clients.
- Coordinated marketing and implementation of wellness programs for all groups and monitored progress.
- Prepared client Form 5500 and SAR.
Office Administrator / Human Resources
Aon Consulting
Portland, Oregon
08.2000 - 10.2007
- New hire orientation and employee benefits training.
- Coordinated local HR responsibilities with Corporate HQ.
- Coordinated annual employee performance plans.
- Tracked education of employees in office and worked with supervisors to facilitate training and coordination with the employee development plan.
- Managed office accounting including monthly budget, billing, sales reports, and tracking commissions.
- Supervised administrative support staff.
- Assisted consultants with gathering data and filing 5500’s and SAR forms.
- Worked with consultants to prepare client RFP’s and RFI’s for vendors.
- Organized and ran monthly staff meeting.
Director of Investor Relations
Kinsel, Ameri & Company/Emerson Senior Living
Portland, Oregon
04.1997 - 08.2000
- Coordinated strategic marketing plan including media used to target new brokers and investors.
- Managed investment information used to reconcile financials and tax returns and managed NASD and SEC company filings.
- Organized securities broker seminars including site selection and price negotiation.
- Responsible for both internal employee and external investor communications including quarterly updates.
Human Resource Director
Kinsel, Ameri & Company
Portland, Oregon
03.1992 - 04.1997
- Responsible for company communications including benefits, compensation, organizational changes, systems upgrades, implementations, training schedules, and job postings.
- Managed payroll compensation and benefits including compensation surveys, employee handbooks, health care provider negotiation and selections, and new employee orientation.
- Coordinated HR plans for 13 corporate locations.
- Prepared staff development plan for all headquarters employees.
Education
Bachelor of Science - Business Administration/Hotel Restaurant Management
Northern Arizona University
Skills
- Maintain calm in stressful environment
- Relationship building
- Presentations
- Planning and coordination
- Strong team player
- Problem solving
- Creative thinking
- Proficient in current software
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Strategic planning
- Account management
Certification
Life, Health & Disability Producer Oregon resident license. Non-resident license WA, CA, TX, AL, OK.
Section name
- Here’s a clean job description based on Providence Health Plan’s Senior Account Manager role:
- The Senior Account Manager is responsible for managing and retaining Providence Health Plan’s largest and most complex client accounts. This role provides strategic account leadership, oversees day-to-day account management, supports annual renewal negotiations, delivers reporting and data analysis, reviews contracts, and identifies opportunities to strengthen client relationships and expand services. The position works closely with producers, employer groups, associations, trusts, and national accounts, balancing client retention with financial performance goals. Much of the role involves direct client interaction in the field, with periodic in-office meetings for hybrid positions.
- Typical responsibilities include:
- Managing ongoing service and retention for large, complex health plan accounts.
- Leading strategic account planning and client relationship management.
- Conducting annual renewal negotiations and contract reviews.
- Preparing and presenting reports, insights, and recommendations based on account data.
- Consulting with brokers, producers, and employer groups on plan strategy and performance.
- Identifying opportunities to grow Providence Health Plan services and brand presence.
- Coordinating internally to address client needs and support service delivery.
- Job Description:
- The Senior Account Manager at Providence Health Plan serves as the primary strategic contact for large and complex client accounts, ensuring strong retention, high-quality service, and long-term partnership growth. This role leads account strategy, renewal planning, contract review, performance reporting, and client consultation for employer groups, associations, and national accounts. The Senior Account Manager partners across internal teams and external stakeholders to deliver data-driven recommendations, resolve issues, and identify opportunities to enhance client value while supporting organizational financial goals.
- A logical next step would be to tailor this into one of three formats: resume bullet points, LinkedIn summary, or employer-style job posting.
Timeline
Senior Account Manager
Providence Health Plan
05.2023 - Current
Senior Field Account Manager
United Healthcare
08.2017 - 04.2023
Senior Account Manager
USI
01.2015 - 08.2017
Account Manager
Benefits West
06.2013 - 12.2014
Client Service Benefit Analyst
Aon Hewitt, Pacific Northwest
10.2007 - 10.2012
Office Administrator / Human Resources
Aon Consulting
08.2000 - 10.2007
Director of Investor Relations
Kinsel, Ameri & Company/Emerson Senior Living
04.1997 - 08.2000
Human Resource Director
Kinsel, Ameri & Company
03.1992 - 04.1997
Bachelor of Science - Business Administration/Hotel Restaurant Management
Northern Arizona University