Hi, I’m
Sean Porter
Pittsburgh,PA
Summary
Experienced digital product manager, business analyst, trainer, and team leader with a strong instructional background and a focus on software development and process improvement. Highly proficient in various aspects of technology for both desktop and mobile platforms. Managed and trained groups ranging from 3 to over 40 individuals. Skilled at adapting content to suit any audience for effective communication and knowledge transfer. Known for being an extremely fast learner, always willing and able to adjust to rapidly changing workplace environments.
Overview
15
years of professional experience
1
Certification
Work History
PNC Bank
VP, Digital Product Manager Lead Senior
06.2021 - Current
Job overview
- Support and execute digital strategy across business segments to optimize the mobile experience, leveraging design thinking and other best practices
- Analyze mobile experience trends, and third party requirements as necessary, to make effective recommendations for the development of new and existing experiences
- Partner with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all mobile experiences meet their strategic goals
- Utilize business results of recently introduced or existing experiences, coordinate reporting, and effectively recommend modifications to improve engagement
- Lead channel-wide initiatives for accessibility, modernization and theming as the main point of contact for progress, process and communication
PNC Via TEKsystems
Business Systems Analyst
07.2020 - 06.2021
Job overview
- Created user stories and acceptance criteria to guide development for web-based functionality
- Researched and analyzed backlog items for priority, resource availability and potential downstream impacts
- Provided documentation for process flows, data mapping, design and compliance needs
- Facilitated refinement and story grooming sessions for both development and design
- Identified, prioritized and documented technical debt and dependencies
- Collaborated with other teams and stakeholders to gather and disseminate critical information across multiple channels
Touchtown
Project Manager
11.2016 - 07.2020
Job overview
- Utilized Jira and Confluence to document and track development efforts through the SDLC following Agile, Waterfall and Hybrid methodologies
- Collaborated regularly with developers, quality assurance, product management, support, marketing, and training teams to affect change across the product line
- Served as dedicated PM for multiple large corporate clients overseeing custom development including building requirements, offering design insight, QA testing, deployment and training
- Developed new QA protocols and documentation leading to a successful mobile app launch
Apple
Area Sales Manager / Solutions Consultant
11.2009 - 11.2016
Job overview
- Maintained multiple non-Apple retail locations within a market by providing training, technical support and data-driven business insight to drive increased sales and customer engagement
- Mentored and coached a multi-state team to improve efficiency and collective excellence
- Developed a channel-wide customer-facing curriculum for in-store events and classes
Education
California University of PennsylvaniaCalifornia, PA
Bachelor of Science from Secondary Education: General Science
01.2005
Skills
- Product Management
- Mobile App Development
- Competitive Analysis
- Atlassian Tools (Jira, Confluence)
- iOS, Android, Mac & Windows
- Mobile & Web Accessibility (WCAG 2x)
- Scrum, Kanban, Waterfall
Certification
Certified Scrum Product Owner (CSPO)
Issued Mar 2021 · Expires Mar 2025
Credential ID 1352876
Timeline
VP, Digital Product Manager Lead Senior
PNC Bank
06.2021 - Current
Certified Scrum Product Owner (CSPO)
Issued Mar 2021 · Expires Mar 2025
Credential ID 1352876
03-2021
Business Systems Analyst
PNC Via TEKsystems
07.2020 - 06.2021
Project Manager
Touchtown
11.2016 - 07.2020
Area Sales Manager / Solutions Consultant
Apple
11.2009 - 11.2016
California University of Pennsylvania
Bachelor of Science from Secondary Education: General Science
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