Searae Dillard
Middletown,DE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Family Practice of Upper Duplin
06.2024 - 12.2024
- Greet and assist patients in a friendly and professional manner.
- Schedule appointments and manage the daily calendar for medical staff.
- Oversee patient check-ins and registrations efficiently.
- Maintain accurate patient records and ensure compliance with confidentiality regulations.
- Process insurance claims and handle billing inquiries.
- Respond to phone inquiries and provide information about services offered.
Customer Service Representative
Aetna CVS Health
07.2023 - 06.2024
- Provided exceptional customer service by addressing inquiries related to health insurance products and services.
- Assisted members with benefit questions, claims status, and eligibility issues.
- Resolved escalated issues and ensured timely follow-up to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service delivery.
- Maintained detailed documentation of customer interactions and resolutions.
Provider Service Advocate
Humana Military TRICARE East
08.2022 - 06.2023
- Acted as a liaison between healthcare providers and TRICARE beneficiaries to ensure seamless service delivery.
- Assisted providers with understanding TRICARE policies, claims processing, and payment issues.
- Resolved patient inquiries and concerns regarding their TRICARE benefits in a timely manner.
- Collaborated with internal departments to enhance service quality and improve provider satisfaction.
- Educated providers on updates and changes in TRICARE policies and procedures.
Associate Member
Best Buddies International
King of Prussia
01.2012 - 01.2018
- Company Overview: An organization that pairs mentally challenged adults with people from the community to form life-long friendships.
- Provided friendship and mentorship with a local teenager through game nights and personal communication.
- An organization that pairs mentally challenged adults with people from the community to form life-long friendships.
Education
High School Diploma -
Philadelphia Youth Development Academy High School
Philadelphia, PASkills
- Proficient in medical billing and coding
- Excellent multitasking and organizational abilities
- Strong knowledge of electronic health record (EHR) systems
- Effective communication and interpersonal skills
- Ability to work under pressure in a fast-paced environment
Certification
- Certified Home Health Aide
- CPR Certification
References
Available upon request
Timeline
Medical Receptionist
Family Practice of Upper Duplin
06.2024 - 12.2024
Customer Service Representative
Aetna CVS Health
07.2023 - 06.2024
Provider Service Advocate
Humana Military TRICARE East
08.2022 - 06.2023
Associate Member
Best Buddies International
01.2012 - 01.2018
High School Diploma -
Philadelphia Youth Development Academy High School