Cassidy Dejesus
Titusville,FL
Summary
Patient oriented secretary with strong attention to detail, phone etiquette, and great multitasking skills. Seeking a demanding position that will allow me to utilize my skills in customer service, accounts receivable, leadership, and communication. I have several years of experience working and helping people to provide a better customer service experience. Proficient with answering phones, working with computers, Exel, Microsoft Word, emails, and most computer programs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Space coast ophthalmology
Titusville , FL
01.2023 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered phones promptly and directed calls appropriately.
- Processed referrals for specialist care when requested by physicians or patients.
- collected co-payments and update patient information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Informed patients of financial responsibilities prior to rendering services.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Entered insurance, demographics and health history into patient database.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Handled accounts payable and receivable, including invoicing and payment processing.
Medical Secretary
Knight Neurology
Rockledge , Florida
09.2020 - 03.2022
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Compiled and submitted daily, weekly, and monthly reports to healthcare administrators.
- Handled cash transactions and processed payments for medical services.
- Performed data entry tasks related to patient information into various databases.
- Managed physician calendar, scheduling patient appointments and procedures.
- Utilized various software programs including Excel, Dr, Chrono, and billing systems.
- Located and monitored overdue accounts using billing system.
- Received payments and posted amounts to customer accounts.
Medical Billing Specialist
Active Medical
Titusville, Florida
03.2019 - 09.2020
- Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
- Submitted refund requests for claims paid in error.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Provided customer service support to patients who had questions about their bills or payments due.
- Reviewed claims for coding accuracy.
- Managed all payments processing, invoicing and collections tasks.
- Maintained historical records by microfilming and filing documents.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Analyzed rejected claims and corrected errors as necessary before resubmitting.
- Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
- Applied payments, adjustments, and denials into medical manager system.
Shift Leader
Tropical Smoothie Cafe
Titusville, Florida
11.2016 - 03.2019
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Implemented strategies to increase sales and improve service quality.
- Monitored inventory levels and ordered supplies as needed.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assessed reports and adjusted workflows to realign with targets.
- Resolved customer complaints promptly and professionally.
- Ensured accuracy of data entry into accounting system, including trial balances, reconciliations and journal entries.
Education
High school diploma -
Sr. High School
Cocoa, FL05.2018
Eastern Florida State College
Titusville, FLSkills
- Communication skills
- Customer service
- Phone etiquette
- Microsoft office
- Excel
- Multitasking
- HIPPA
- Electronic medical records
- ICD-10
- Medical coding
- Shift Supervisor
- Shift lead
- Medical terminology
- Data entry
- QuickBooks
- Patient care
- EMR systems
- Insurance verifications
- Powerpoint
- Billing support
- Proficient in [software]
- HIPAA compliance
- Medical records management
- Telephone etiquette
- EMR / EHR
- Appointment setting
- Medical office procedures
- Workflow optimization
- Patient registration
- Petty cash management
- Records maintenance
- Medical billing and coding
- Patient callbacks
- HIPAA guidelines
- Insurance claims
- Medical charting
- Payment collection
Certification
Medical Billing and Coding, 03/01/19, Present
Timeline
Medical Receptionist
Space coast ophthalmology
01.2023 - Current
Medical Secretary
Knight Neurology
09.2020 - 03.2022
Medical Billing Specialist
Active Medical
03.2019 - 09.2020
Shift Leader
Tropical Smoothie Cafe
11.2016 - 03.2019
High school diploma -
Sr. High School
Eastern Florida State College