Sebastian Black
Santa Rosa,CA
Summary
Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Server
Applebee's Grill + Bar
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Starbucks
04.2022 - 09.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Plastic Machine Operator
J&O Plastics
11.2021 - 03.2022
- Fulfilled output requirements while consistently reducing scrap levels.
- Planned and coordinated tasks and determined correct amount of material required to complete assignments.
- Determined machine adjustments and material requirements for high quality production.
- Turned valves and dials of machines to regulate pressure, temperature and feed rates and to set cycle times.
- Conducted operational checks of ducts and other sheet metal installations to determine product quality.
- Inspected individual parts, assemblies and installations for adherence to specifications and building codes.
Detail Technician
GMC Dealership
07.2021 - 10.2021
- Collected and disposed of trash in vehicle console spaces and under seats.
- Applied protective agents, including sealants, to protect surfaces.
- Shined vehicle windows and windshields to remove water spots.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service and addressed customer inquiries.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Cook/Cashier Team Lead
Kentucky Fried Chicken
12.2018 - 02.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
Education
High School Diploma -
Geneva High School
Geneva, OH06.2021
Skills
- Table Bussing
- Food Delivery
- Guest Engagement
- Table Setting
- Order Management
- Safe Food Handling
- Supply Restocking
- Beverage Preparation
- Food Running
- Food Safety Understanding
- Cash Handling
- Sales Expertise
- Suggestive Selling
- Sales Techniques
Timeline
Server
Applebee's Grill + Bar
10.2022 - Current
Barista
Starbucks
04.2022 - 09.2022
Plastic Machine Operator
J&O Plastics
11.2021 - 03.2022
Detail Technician
GMC Dealership
07.2021 - 10.2021
Cook/Cashier Team Lead
Kentucky Fried Chicken
12.2018 - 02.2021
High School Diploma -
Geneva High School