Sebastian Caripa
Tampa
Summary
Motivated and reliable restaurant professional with over 3 years of experience in customer service, shift management, and food quality control. Proven ability to maintain smooth operations during peak shifts while delivering exceptional service and ensuring high guest satisfaction. Skilled in team supervision, staff training, and managing closing procedures to maintain restaurant standards. Detail-oriented with strong problem-solving abilities, a customer-first mentality, and a focus on enhancing service quality to drive business success.
Overview
4
4
years of professional experience
Work History
Asistant Manager
Bigboy
02.2021 - 11.2024
- supervised daily operations during busy lunch and dinner shifts, ensuring efficient service and high guest satisfaction.
- Delivered exceptional customer service by addressing guest needs, resolving complaints, and fostering a positive dining experience
- Managed and trained a team of staff members, ensuring adherence to service standards, cleanliness, and food quality
- Oversaw closing procedures, ensuring proper maintenance, inventory management, and adherence to safety standards
- Applied problem-solving skills to resolve issues quickly, contributing to a positive and smooth-running work environment
- Assisted in managing a fast-paced restaurant environment, ensuring service efficiency and maintaining quality control during peak hours
- Trained new employees on customer service best practices, menu knowledge, and operational procedures
- Coordinated shift schedules to optimize staffing levels and maintain productivity without compromising customer service
- Supported the team in resolving customer concerns and ensuring satisfaction, consistently receiving positive feedback.
Education
High School Diploma -
Countryside High School
Clearwater, FL06-2024
Skills
- Customer Service Excellence
- Shift Management & Supervision
- Food Quality Control
- Staff Training & Development
- Problem-Solving & Conflict Resolution
- Closing Procedures & Restaurant Maintenance
- Time Management & Organization
- Guest Experience Enhancement
Timeline
Asistant Manager
Bigboy
02.2021 - 11.2024
High School Diploma -
Countryside High School
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