Sebastian Collazo
Lebanon,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kroger
Lebanon, OH
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Educated customers on special pricing opportunities and company offerings.
Vegetable Farmer
Jose farm
Salinas, Puerto Rico
06.2022 - 07.2022
- Inspected plants regularly for signs of disease or damage from insects or animals.
- Analyzed soil samples to determine nutrient content needed for successful crop growth.
- Performed soil preparation activities such as tilling, fertilizing, and weeding.
- Maintained and monitored irrigation systems to ensure optimal water usage.
- Attended agricultural trade shows and conferences to stay abreast of industry trends.
- Segregated animals according to weight, age, and physical condition.
- Planned harvest and planting schedules.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Cared for and maintained plants in different climate-controlled areas.
- Managed ranch schedules for livestock, special events and crops.
- Allocated resources to respond to insect infestation, drought and fire.
Education
High School Diploma -
Lebanon High School
Lebanon, OH05-2023
Skills
- Customer Service
- Quality Control
- Critical Thinking
- Computer Proficiency
- Follow-Up Skills
- Microsoft Outlook
Certification
- Welding
Languages
Spanish
Full Professional
English
Professional
Timeline
Customer Service Representative
Kroger
09.2023 - Current
Vegetable Farmer
Jose farm
06.2022 - 07.2022
High School Diploma -
Lebanon High School
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