Sebastian Costa
Miami,FL
Summary
Ambitious customer-oriented employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
5
5
years of professional experience
Work History
Business Development Specialist
Harley Davison
Miami , FL
2023.02 - 2024.02
- Maintained an up-to-date knowledge of current industry trends in order to develop innovative approaches for growth.
- Prepared detailed reports on progress against goals for senior management review.
- Analyzed sales and marketing reports to determine target areas for growth and set additional goals.
- Implemented promotional activities such as print advertising campaigns, email campaigns, direct mailings.
- Developed and implemented business development strategies to increase market share.
- Established effective working relationships with internal teams including marketing, operations, finance and legal departments.
- Provided assistance to prospective clients to encourage high level of customer service.
- Developed key relationships with customers through regular communication, meetings, and events.
- Created and improved business pipeline using cold and warm techniques.
Assistant Restaurant Manager
Blvd Bae's
Miami , FL
2022.05 - 2023.02
- Supervised food preparation, ordering of supplies, and inventory control.
- Managed cash register operations including deposits and reconciling discrepancies.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Monitored customer service standards and took corrective action when needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Head Food Runner
Zuma Miami
Miami , FL
2021.07 - 2022.04
- Managed a team of Food Runners while providing guidance on proper procedures.
- Communicated regularly with waitstaff about order status updates throughout the shift.
- Adhered to all health code regulations regarding food storage, sanitation, and temperature control.
- Provided excellent customer service by attending to guests' needs quickly and efficiently.
- Set up stations for each meal shift according to established guidelines.
- Organized deliveries from suppliers ensuring timely arrival for preparation purposes.
- Kept track of daily specials and communicated changes with waitstaff promptly.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Assisted servers to optimize guest dining experience.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Double-checked meals placed in window against customer tickets for accuracy.
Food Delivery Driver
My Pure Life
Boca Raton , FL
2020.09 - 2021.06
- Carried food in insulated bags to maintain hot or cold temperature.
- Delivered fresh food to customers across local area.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Complied with company policies related to safe driving practices and procedures.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Maintained cleanliness of vehicle interior and exterior.
- Maintained positive relationships with customers to promote further business opportunities.
Valet Parking Supervisor
Atton Brickell Miami
Miami , FL
2018.11 - 2020.02
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Coached team members to consistently exceed superior customer service standards.
- Coordinated valet service for large groups, special events and daily guest loads.
- Maintained records of all vehicles parked by the valet staff and tracked their locations at all times.
- Developed strategies to maximize efficiency of the valet operation while minimizing costs associated with labor and materials.
- Created weekly reports detailing revenue generated from the valet parking service.
- Managed inventory of supplies needed for successful operation of the valet parking service.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Managed VIP arrivals and departures with smooth and professional approach.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Education
High School Diploma -
Los Arcos
Venezuela2016-07
Associate of Arts - Journalism, Broadcast
Miami Dade College
Miami, FLSkills
- Business Analysis
- Client Acquisition
- Proposal Writing
- Key Account Management
- Customer Relationship Management
- Inventory Control
- Sales and Marketing
- Task Delegation
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
References
- Danilo Gonzalez (Manager at Peterson's Harley Davidson): 305-359-1061
- Krupskaia P Sisco (Manager at Blvd Bae's): 786-395-9850
- Sarah Rangel (Manager at My Pure Life): 561-465-6191
Timeline
Business Development Specialist
Harley Davison
2023.02 - 2024.02
Assistant Restaurant Manager
Blvd Bae's
2022.05 - 2023.02
Head Food Runner
Zuma Miami
2021.07 - 2022.04
Food Delivery Driver
My Pure Life
2020.09 - 2021.06
Valet Parking Supervisor
Atton Brickell Miami
2018.11 - 2020.02
High School Diploma -
Los Arcos
Associate of Arts - Journalism, Broadcast
Miami Dade College
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