Sebastian Escobar
Saint Cloud,FL
Summary
Experienced and highly organized Front Office Receptionist with exceptional interpersonal skills. Adept at managing multiple tasks, providing excellent customer service, and maintaining a welcoming and efficient reception area.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unit Secretary ED
Orlando Health
Saint Cloud, Fl
05.2025 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Front Office Receptionist
Optum
Saint Cloud, Florida
06.2023 - 05.2025
- Demonstrated excellent customer service skills in a fast-paced medical front desk environment.
- Proficient in handling patient inquiries, scheduling appointments, and maintaining electronic medical records.
- Collaborated effectively with healthcare providers and staff to ensure smooth office operations.
- Check in / Out, Called and Reschedule Appointments.
- Processed Referrals
PRC
Sanitas Medical Center
Kissimmee, Florida
04.2023 - 06.2023
- Proficiently managed insurance claims and verified patient's insurance eligibility.
- Collaborated with medical staff to ensure a smooth patient flow and efficient clinic operations.
- Demonstrated exceptional customer service skills by addressing patient concerns and resolving issues promptly.
- Check in / Check out
Turnstile Attendant
Universal Orlando
Orlando, Florida
03.2021 - 07.2022
- Proficient in operating turnstiles and ensuring smooth entry and exit flow at crowded events.
- Skilled in effectively communicating with patrons and providing excellent customer service.
- Experienced in handling and resolving ticketing and entry issues in a prompt and efficient manner.
- Knowledgeable in maintaining security measures and responding to emergencies or incidents.
Education
High School Diploma - undefined
El Redentor Educative center
Kissimmee, Florida01.2021
Skills
- Phone etiquette
- Customer service
- Appointment scheduling
- Administrative tasks
- Microsoft Office
- Multitasking
- Problem-solving
- Organization
LANGUAGES
English | Native
Spanish | Native
Certification
Office management
Timeline
Unit Secretary ED
Orlando Health
05.2025 - Current
Front Office Receptionist
Optum
06.2023 - 05.2025
PRC
Sanitas Medical Center
04.2023 - 06.2023
Turnstile Attendant
Universal Orlando
03.2021 - 07.2022
High School Diploma - undefined
El Redentor Educative center