Sebastian Espinosa
East Rutherford,NJ
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged team member support and food inspection skills to elevate service standards at BlueSkye Staffing. As a Communications Manager at MOTOTRANSPORTAR, I boosted brand consistency, showcasing my ability to lead and innovate. My background combines strategic communication with a proven track record in hospitality and management.
Overview
12
12
years of professional experience
Work History
Server
BlueSkye Staffing
New York, NY
12.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded to ad hoc cleaning duties at end of shift.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Provided excellent customer service to ensure satisfaction.
Server
The Good Food Factory
Fort Lee, NJ
05.2024 - 01.2025
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
Public Relations Manager
Ministerio de Transportes
Bogota, Colombia
12.2018 - 03.2023
- Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
- Created content for press releases, articles, newsletters and other marketing materials.
Journalist
Caracol Radio
Medellin, Colombia
06.2020 - 12.2022
- Conducted interviews with sources to obtain information for stories.
- Analyzed and interpreted news and information received from various sources to broadcast information.
Manager
Innova Soluciones
Medellin, Colombia
01.2017 - 11.2018
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Communications Manager
MOTOTRANSPORTAR
Medellin, Colombia
05.2013 - 09.2016
- Oversaw the company's brand management, ensuring consistent messaging and visual identity across all communication channels.
- Partnered with internal business stakeholders, subject matter experts and thought leaders to develop internal and external content to highlight purpose-driven projects and unique culture.
- Led communications department, delivering consistent employee job training to improve skills.
- Coordinated with senior management to align communication efforts with overall business goals and objectives.
Education
Bachelor of Arts - Communication Design
Universidad De Los Andes
Bogota11-2032
Bachelor of Arts - Comparative Literature
Universidad Pontificia Bolivariana
Medellin06-2017
Bachelor of Science - Social Sciences
EAFIT
Medellin12-2013
Skills
- Food inspection
- Order delivery practices
- Table resetting
- Team member support
- Hostess support
- Daily specials memorization
Timeline
Server
The Good Food Factory
05.2024 - 01.2025
Server
BlueSkye Staffing
12.2023 - Current
Journalist
Caracol Radio
06.2020 - 12.2022
Public Relations Manager
Ministerio de Transportes
12.2018 - 03.2023
Manager
Innova Soluciones
01.2017 - 11.2018
Communications Manager
MOTOTRANSPORTAR
05.2013 - 09.2016
Bachelor of Arts - Communication Design
Universidad De Los Andes
Bachelor of Arts - Comparative Literature
Universidad Pontificia Bolivariana
Bachelor of Science - Social Sciences
EAFIT