Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sebastian Estrada

Berwyn,IL

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Store Associate

Designer Shoe Warehouse, DSW
River Forest, IL
03.2023 - Current
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Processed returns and exchanges according to company policy.

Women's Shoes Salesperson

Nordstrom
Oakbrook Terrace, IL
06.2021 - 05.2022
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Associate

Little Caesars Pizza
Berwyn, IL
08.2020 - 05.2021
  • Arranged and stocked new merchandise following placement directions.
  • Answered phones to help customers and resolve basic concerns.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.

Store Associate

Carson's Pirie Scott
North Riverside, IL
05.2018 - 08.2018
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Evaluated daily transactions for suspected fraud or criminal activity.

Education

Associate of Arts - Marketing Management And Research

Morton College
Cicero, IL

Skills

  • Customer Service
  • Bilingual (Spanish)
  • Product and Service Knowledge
  • Product and Service Sales
  • Upselling and Cross Selling
  • Cash Handling

References

References available upon request.

Timeline

Store Associate

Designer Shoe Warehouse, DSW
03.2023 - Current

Women's Shoes Salesperson

Nordstrom
06.2021 - 05.2022

Associate

Little Caesars Pizza
08.2020 - 05.2021

Store Associate

Carson's Pirie Scott
05.2018 - 08.2018

Associate of Arts - Marketing Management And Research

Morton College

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Sebastian Estrada