Sebastian Flores
Palm Bay,FL
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Able to provide fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Foxtail Coffee Co.
Palm Bay, FL
08.2024 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Front Desk Receptionist/Medical Assistant
Knight Neurology
Rockledge, FL
06.2024 - 08.2025
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled sensitive information in a confidential manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs and patient histories.
Hostess/To-Go
Cheddar's Scratch Kitchen
Melbourne, FL
08.2023 - 05.2024
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Utilized problem-solving skills to handle any issues that arose during shifts.
Cashier/Self-Checkout
Winn-Dixie
Edgewater
08.2022 - 06.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
Associate in Arts (AA) -
Daytona State College
Daytona Beach05.2023
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach05.2023
Skills
- Customer Service
- Food Safety
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Skills
- Time Management
- Vital sign monitors
- Patient Care Coordination
- HIPAA Compliance
Certification
Servsafe
References
References available upon request
References
References available upon request.
Timeline
Barista
Foxtail Coffee Co.
08.2024 - Current
Front Desk Receptionist/Medical Assistant
Knight Neurology
06.2024 - 08.2025
Hostess/To-Go
Cheddar's Scratch Kitchen
08.2023 - 05.2024
Cashier/Self-Checkout
Winn-Dixie
08.2022 - 06.2023
Associate in Arts (AA) -
Daytona State College
High School Diploma -
New Smyrna Beach High School
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