Jiordy Sebastian Garcia
Orlando,FL
Summary
I am an experience manager that excels at creating a collaborative and supportive work environment through effective communication, empathy, and leadership. I have successfully led and developed teams, from training new hires to managing diverse groups, with a strong focus on mentorship and alignment with organizational goals. My bilingual skills and customer-facing experience enhance your ability to engage with a broad range of colleagues and clients, fostering a positive atmosphere. My adaptability and solution-oriented mindset contribute to improved team dynamics and creativity. My expertise in scheduling, delegating, and managing operations ensures smooth, efficient team functioning. Overall, my approach blends strong leadership with a supportive, communicative style, cultivating a productive and positive workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Event Services Manager
KPMG Lakehouse-Hyatt
05.2023 - Current
- Supports and Manages the Event Setup Department.
- Mentored junior staff members, enhancing their skills in event management and customer service.
- Implemented creative solutions for venue selection, catering, and entertainment options to exceed client expectations.
- Managed three ballrooms, 90 classrooms, 10 Nourishment Stations, and 16 lounges.
- Ensure thorough communication and understanding with guests and other departments by reviewing Daily Reports and Banquet Event Orders
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
- Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Event Planning, Event Services and Beverage
- Performing daily walk-throughs in Event Services and Setup department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
Assistant Food and Beverage Manager
KPMG Lakehouse-Hyatt
02.2022 - 05.2023
- Work with team leaders to creatively enhance the functionality and overall aesthetics of the various participant dining outlets within the facility
- Collaborate with the Director of Outlets to effectively train and develop a team of skilled colleagues to service all facility dining outlets
- Support and manage the facility's state of the art dining outlets including the wine bar, coffee shop, and featured 500 seat dining venue
- Adapt to various situations as they arise, display empathy in all interactions with both colleagues and participants, evaluate departmental practices to continually enhance the participant experience, and encourage collaboration and creativity among team members
- Duties included: scheduling staff, maintains inventory, creates drink, ensures bar is well-stocked and clean, oversees operations for special events, appropriately delegates tasks to staff, and training and development.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Main focus was overlooking high-end cocktail bar called Blend
Restaurant Manager
Thrive Cocktail Lounge and Eatery
08.2021 - 02.2022
- Prepare the restaurant for opening, counting restaurant banks and creating the proper atmosphere for an upscale, energetic and vibey dining experience
- Making training guidelines, file new hire paperwork and check in with all new hired to solidify their training.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Bilingual Benefits Specialist
Second Harvest Food Bank of Central FL
08.2020 - 08.2021
- Assist with telephonic services in English and Spanish to underserved populations such as the working poor, seniors, immigrants, the disabled and the homeless and acts as a liaison for future client follow up and communications
- Apply on behalf of client on the MYACCESS portal and interview applicants for SNAP benefits to help DCF determine eligibility for applicants
- Maintain and update client records and reports for all SNAP application produced.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Reservationist
Brooklyn Wythe Hotel
02.2020 - 07.2020
- Manage, make, and maintain all reservations for Le Crocodile (3-star Michelin restaurant), Lemons Roof Top and event spaces
- Answer incoming calls, respond to emails, reply to voicemails, direct calls, and messages
- Provided patrons with information on rental space, catering services and menu options
- Update daily menus for each venue.
Event Coordinator
Negril Village NYC
12.2018 - 12.2019
- Make sure all catering and event utilities are well-kept and available for each event within the standard guidelines
- Build and design buffet setups and pre-event visits with clients
- Managed service staff including bar tenders, servers, and cooks
- Identify client's requirements and expectations for every event
- Managed all set-ups, breakdowns, and event timeline.
Restaurant Manager
Chevy's Fresh Mex
06.2017 - 08.2018
- Supervised, trained, and developed all new hires to ensure core goals were understood and established before starting
- Created training schedules for new hires and made sure all training curriculum is up to date
- Increased profit by developing employees with constant coaching and training seminars
- Forecast and create weekly schedules for all front of the house employees - making sure to stay within our budgeted labor cost.
Education
Bachelor's in Industrial Organizational Psychology -
University of Central Florida
Orlando, FL05.2026
Associate in Science -
Valencia College
Orlando, FL12.2016
Skills
- Organizational and Administrative
- Leadership
- Talent Management
- Problem-Solving
- Communication
- Creativity and Adaptability
Certification
- ServSafe Food Protection Manager Certification
- Community Partner with DCF
- First Aid/AED/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Assistant Event Services Manager
KPMG Lakehouse-Hyatt
05.2023 - Current
Assistant Food and Beverage Manager
KPMG Lakehouse-Hyatt
02.2022 - 05.2023
Restaurant Manager
Thrive Cocktail Lounge and Eatery
08.2021 - 02.2022
Bilingual Benefits Specialist
Second Harvest Food Bank of Central FL
08.2020 - 08.2021
Reservationist
Brooklyn Wythe Hotel
02.2020 - 07.2020
Event Coordinator
Negril Village NYC
12.2018 - 12.2019
Restaurant Manager
Chevy's Fresh Mex
06.2017 - 08.2018
Bachelor's in Industrial Organizational Psychology -
University of Central Florida
Associate in Science -
Valencia College
- ServSafe Food Protection Manager Certification
- Community Partner with DCF
- First Aid/AED/CPR Certified
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