Sebastian Garcia
Overview
6
6
years of professional experience
Work History
Shift Lead
Alfred Coffee
Los Angeles, CA
05.2022 - Current
- Helped management keep adequate supply on hand by notifying of shortages. Also, assisted them in meeting standards of service and quality in daily operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees. Trained new employees and delegated daily tasks and responsibilities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Appraisal Assistant
Reed Appraisal Services
07.2021 - 05.2022
- Supported appraisers with research and analysis, contributing to accurate property valuations.
- Contributed to appraisal report accuracy by diligently collecting and inputting property data into relevant software systems.
- Collaborated effectively with team members to complete complex projects within tight deadlines.
Barista
Starbucks
05.2019 - 04.2021
- Educated coworkers and customers about new products. Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
After School Substitute
Rosemead School District
09.2018 - 04.2019
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Arts - Sociology
Pasadena City College
Pasadena, CA06.2022
Skills
- Proactive
- Data collection
- Work delegation
- Operations monitoring
- Bilingual (Spanish)
- Team leadership
Timeline
Shift Lead
Alfred Coffee
05.2022 - Current
Appraisal Assistant
Reed Appraisal Services
07.2021 - 05.2022
Barista
Starbucks
05.2019 - 04.2021
After School Substitute
Rosemead School District
09.2018 - 04.2019
Associate of Arts - Sociology
Pasadena City College