Sebastian Gomez
New York,NY
Summary
Dynamic operations manager with a proven track record at Parking Systems, enhancing customer satisfaction through strategic problem resolution. Skilled in decision-making and quality assurance, I effectively improved communication and operational efficiency while overseeing facility maintenance. Proficient in data analysis, I consistently identified and rectified unsafe practices, ensuring optimal performance.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Parking Systems
03.2021 - 01.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
HVAC Technician
AS Air&refrigeration Service
04.2019 - 02.2020
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Education
Associate of Business Administration - Business
Five Towns College
NY05-2024
John Adams High School
New York, NY03-2020
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Data analysis
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager of Operations
Parking Systems
03.2021 - 01.2025
HVAC Technician
AS Air&refrigeration Service
04.2019 - 02.2020
Associate of Business Administration - Business
Five Towns College
John Adams High School
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