Sebastian Guanin
Jersey City
Summary
I excel in exceptional customer service and leadership, enhancing customer satisfaction and team efficiency.
Experience with high-volume event bartending, ensuring efficient service and guest satisfaction. Utilize mixology skills to craft quality beverages while maintaining clean and organized bar area.
Professional hospitality worker, ensuring exceptional customer service with strong focus on teamwork and adaptability, consistently meeting changing needs.
Always willing to grow and acquire knowledge from experience and hospitality service.
Overview
5
5
years of professional experience
Work History
Head Bartender
Royalton Park Ave
07.2023 - 01.2025
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol. - Bar inventory and storage procedures to keep stock within optimal levels and meet customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Barnjoo Union Square
01.2023 - 07.2023
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Special Events Bartender
Anassa Taverna Downtown
02.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar, ensuring preparedness for each shift, maintaining a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender Shift Manager
La Fonda Boricua
02.2020 - 12.2022
- Developed contingency plans to manage unexpected situations without service disruption.
- Engaged with patrons to create a memorable environment, encouraging repeat visits.
- Managed ordering and receiving of supplies to minimize waste and ensure availability.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Education
High School Diploma -
Academia Naval Almirante Illingworth
Ecuador07-2019
Skills
- POS, ALOHA, Square, Toast systems proficiency
- Multitasking / Hardworking
- Team player attitude
- Creative and assertive knowledge of spirits for the experience of the customers
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Bartender
Royalton Park Ave
07.2023 - 01.2025
Server
Barnjoo Union Square
01.2023 - 07.2023
Server/Special Events Bartender
Anassa Taverna Downtown
02.2022 - 05.2023
Bartender Shift Manager
La Fonda Boricua
02.2020 - 12.2022
High School Diploma -
Academia Naval Almirante Illingworth
Similar Profiles
Ximena JuarezXimena Juarez
Server at Royalton Park AveServer at Royalton Park Ave
Isabelle BarnesIsabelle Barnes
Register & Customer Service Representative at Park Ave Market - Ace HardwareRegister & Customer Service Representative at Park Ave Market - Ace Hardware
Emillee AguilarEmillee Aguilar
Volunteer at Park Ave Elementary SchoolVolunteer at Park Ave Elementary School